CRM Transformation Lead - Hybrid 18-Month Contract

Head Resourcing; Dunfermline; Hybrid; GBP 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Pension

Healthcare plan

Retail discounts

Wellbeing benefits

Zusammenfassung

Head Resourcing is seeking an experienced Project Manager to lead a major CRM transformation programme in Scotland. The role covers the full lifecycle from discovery through to go-live, delivering a consolidated CRM platform and improved reporting.

The ideal candidate will have proven CRM delivery experience, data migration expertise, and strong stakeholder and supplier engagement skills. This 18-month hybrid role requires collaboration across Scotland with occasional travel.

Qualifikationen

• Proven experience delivering CRM implementation or migration projects.
• Strong data migration and systems consolidation background.
• Excellent stakeholder management and supplier engagement skills.
• Knowledge of project governance, risk, and change management.

Aufgaben

• Lead a large-scale CRM migration and transformation programme.
• Assess current systems and define the future-state solution.
• Manage CRM vendor selection and third-party suppliers.
• Oversee data migration, governance, and integration activities.
• Drive stakeholder engagement, project governance, risk management, and reporting.
• Support process redesign and customer journey improvements.

Kenntnisse

CRM transformation

Data migration

Vendor management

Stakeholder management

Project governance

Change management

Tools

Salesforce

Dynamics 365

Jobbeschreibung

Head Resourcing is seeking an experienced Project Manager to lead a major CRM transformation programme in Scotland. The role covers the full lifecycle from discovery through to go-live, delivering a consolidated CRM platform and improved reporting.

The ideal candidate will have proven CRM delivery experience, data migration expertise, and strong stakeholder and supplier engagement skills. This 18-month hybrid role requires collaboration across Scotland with occasional travel.