CRM MarTech Architect for Growth & Partnerships

Utility Warehouse Limited; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Holiday trading

EV salary sacrifice

Discounts & Cashback

Perkbox rewards

Pension & life cover

Save as You Earn

Family-friendly policies

Private health insurance

Virtual GP

Gym discounts

Wellbeing apps

Job summary

Utility Warehouse Limited seeks a Senior CRM Technical Manager to architect our Partner Marketing engine, ensuring a resilient, scalable, and intelligent CRM stack across Braze, Knak, Looker, and connected services.

You will bridge marketing objectives with engineering, lead high-impact workstreams such as onboarding journeys and real-time triggers, and design QA guardrails to prevent delivery issues while collaborating with data engineering and product teams.

Qualifications

• Extensive hands-on experience designing and running complex, event-driven customer journeys.
• Experience with APIs, SQL, and modern data stack tools.
• Ability to challenge assumptions and influence senior leaders.
• Strong communication skills translating data constraints to business terms.
• Experience with Braze is a plus.

Responsibilities

• Own MarTech governance & architecture for the CRM stack (Braze, Knak, Looker).
• Lead high-visibility technical workstreams supporting company growth.
• Design automated testing protocols and QA guardrails.
• Translate commercial requirements into technical specs and data contracts.
• Collaborate with Partner Marketing, Product, Data Engineering and Leadership.

Skills

Lifecycle platform depth

Data fluency

Managing up

Clear communication

Agile mindset

Tools

Braze

Knak

Looker

APIs

SQL

Job description

Utility Warehouse Limited seeks a Senior CRM Technical Manager to architect our Partner Marketing engine, ensuring a resilient, scalable, and intelligent CRM stack across Braze, Knak, Looker, and connected services.

You will bridge marketing objectives with engineering, lead high-impact workstreams such as onboarding journeys and real-time triggers, and design QA guardrails to prevent delivery issues while collaborating with data engineering and product teams.