CRM Lifecycle Specialist - Remote & Flexible Hours

PalmOutsourcing Ltd.; United Kingdom; Remote; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Top pay

Remote work

Flexible hours

Growth opportunities

Job summary

Palm Outsourcing Ltd. is seeking a CRM Executive for a full-time, remote role based in the United Kingdom. The position focuses on owning customer data and lifecycle journeys across email, SMS and push, in collaboration with the marketing or retention lead.

Work hours align with UK 9 AM–6 PM, with potential for flexible hours. The role requires 2+ years CRM experience and proficiency with platforms like Klaviyo, HubSpot or Braze, and emphasizes data accuracy and segmentation excellence.

Qualifications

• Fluent English, written and spoken.
• 2+ years hands-on CRM or retention marketing experience.
• Experience with Klaviyo, HubSpot, Braze or similar platforms.
• Ability to build customer segments from data.
• Understanding of customer lifecycle stages and retention metrics.
• Strong attention to data accuracy and automation.

Responsibilities

• Data Hygiene - Keep CRM data clean, accurate and well structured.
• Customer Segmentation - Build segments that target customers by behaviour and value.
• Lifecycle Campaigns - Run lifecycle campaigns across email, SMS and push.
• Journey Automation - Set up automations and journey triggers in the CRM platform.
• Retention Reporting - Report on retention, LTV and repeat purchase rate.
• Campaign QA - Test and QA every journey before it goes live.

Skills

English Fluency

CRM Experience

Platform Expertise

Segmentation Skills

Lifecycle Knowledge

Attention to Detail

Job description

Palm Outsourcing Ltd. is seeking a CRM Executive for a full-time, remote role based in the United Kingdom. The position focuses on owning customer data and lifecycle journeys across email, SMS and push, in collaboration with the marketing or retention lead.

Work hours align with UK 9 AM–6 PM, with potential for flexible hours. The role requires 2+ years CRM experience and proficiency with platforms like Klaviyo, HubSpot or Braze, and emphasizes data accuracy and segmentation excellence.