CRM Campaigns Lead - Email, SMS & Push (Flexible Hours)

Club L London; Stretford; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Dress allowance

25 days annual leave

Birthday off

Flexible working hours

Early Finish Fridays

Cycle to work

Staff discount

Healthcare Cashplan

Free onsite gym

Pension contribution

Maternity/Sick pay

Snacks & treats

Social events

Job summary

Club L London is seeking an ambitious CRM executive to drive email, SMS, push and WhatsApp campaigns. You will work with Ecommerce, Graphics and Creative teams to deliver targeted communications that reflect brand identity and optimise customer journeys across welcome, post-purchase and reactivation flows.

You will plan segmentation strategies, run A/B tests, monitor performance and report insights to stakeholders. The role offers flexible hours, a generous benefits package and 25 days leave.

Qualifications

• Experience with email marketing platforms, especially Klaviyo.
• Creative mindset with strong analytical thinking.
• Attention to detail and ability to manage multiple priorities.
• Strong communication and collaboration with cross-functional teams.
• Customer-centric approach to optimise engagement and conversion.

Responsibilities

• Plan and execute Email, SMS, Push and WhatsApp campaigns.
• Collaborate with Ecommerce, Graphics and Creative teams.
• Develop segmentation strategies for targeted campaigns.
• Set up and analyse A/B tests to improve performance.
• Maintain and optimise customer journeys across lifecycle flows.
• Review campaign performance and share actionable insights.

Skills

CRM

Email Marketing

Analytics

Segmentation

A/B Testing

Campaign Planning

Stakeholder Management

Tools

Klaviyo

Job description

Club L London is seeking an ambitious CRM executive to drive email, SMS, push and WhatsApp campaigns. You will work with Ecommerce, Graphics and Creative teams to deliver targeted communications that reflect brand identity and optimise customer journeys across welcome, post-purchase and reactivation flows.

You will plan segmentation strategies, run A/B tests, monitor performance and report insights to stakeholders. The role offers flexible hours, a generous benefits package and 25 days leave.