CRM Journey Architect for Multi-Channel Engagement

AQA Recruiting; Manchester; Hybrid; GBP 43,000 - 50,000; Full time

Job summary

An educational assessment organization based in Manchester is looking for a Customer Journey Manager to oversee the design and optimization of automated customer journeys. You'll collaborate with marketing, product, sales, and service teams to enhance customer interactions. The ideal candidate should possess significant CRM campaign management experience and excellent stakeholder management skills. This role offers a hybrid working model with a competitive salary ranging from £43,650 to £49,650.

Qualifications

• Significant experience in managing CRM campaigns.
• Strong skills in engaging stakeholders across departments.

Responsibilities

• Lead the design and optimization of automated journeys using CRM tools.
• Connect marketing, product, sales, and service functions for better customer interactions.

Skills

CRM campaign management experience

Stakeholder management skills

Job description

An educational assessment organization based in Manchester is seeking a Customer Journey Manager to lead the design and optimization of automated journeys using CRM tools. You will be responsible for connecting marketing, product, sales, and service functions to ensure meaningful customer interactions. Ideal candidates will have significant CRM campaign management experience and strong stakeholder management skills. The role offers hybrid working and a salary between £43,650 and £49,650.