CRM Data Lead - Salesforce & Insights for Fundraising

CharityJob; Greater London; On-site; GBP 32,000 - 40,000; Full time

Job summary

SolarAid is seeking a Database Officer to take ownership of our Salesforce CRM and supporter data. You will lead management, governance and development to ensure high-quality, reliable data underpins fundraising and engagement activities.

This role combines hands-on CRM administration, data governance and compliance, data flows and integrations, and the production of insightful reports and segmentation for the fundraising teams.

Qualifications

• Experience using Salesforce (ideally NPSP) or similar CRM.
• Strong experience managing data quality and integrity.
• Experience with data governance and GDPR compliance.
• Experience producing reports and insights for fundraising or engagement.
• Ability to work with both technical and non-technical stakeholders.

Responsibilities

• Maintain and improve data quality, accuracy and consistency.
• Lead data governance and GDPR compliance.
• Oversee data flows and integrations across systems.
• Deliver reporting, segmentation and insight.
• Support colleagues to use data effectively.
• Manage relationships with external CRM specialists.

Skills

Salesforce (NPSP)

Data quality management

Data governance & GDPR

Reporting for fundraising

Stakeholder collaboration

Job description

SolarAid is seeking a Database Officer to take ownership of our Salesforce CRM and supporter data. You will lead management, governance and development to ensure high-quality, reliable data underpins fundraising and engagement activities.

This role combines hands-on CRM administration, data governance and compliance, data flows and integrations, and the production of insightful reports and segmentation for the fundraising teams.