Salesforce & Fundraising Ops Lead

The British Academy; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

The British Academy in London is seeking a Development Operations Manager within the Fellowship and Development directorate to oversee systems infrastructure, data and insight that underpin fundraising. The role focuses on Salesforce and fundraising platforms, data quality and reporting to support donor relationships and campaign performance.

The postholder will collaborate with Communications, IT and Finance teams to drive operational best practice, maintain governance, and ensure timely,

Qualifications

• Educated to degree level or equivalent relevant experience.
• Demonstrated experience in CRM management, data analysis and fundraising operations.
• Experience producing reports, dashboards and insights to support decision making.

Responsibilities

• CRM and fundraising systems management, including data quality and workflows.
• Donor management, stewardship and campaign delivery support.
• Data reporting, dashboards and performance measurement, ensuring accuracy.

Skills

CRM expertise

Salesforce

data management

reporting

stakeholder communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce CRM

Job description

The British Academy in London is seeking a Development Operations Manager within the Fellowship and Development directorate to oversee systems infrastructure, data and insight that underpin fundraising. The role focuses on Salesforce and fundraising platforms, data quality and reporting to support donor relationships and campaign performance.

The postholder will collaborate with Communications, IT and Finance teams to drive operational best practice, maintain governance, and ensure timely,