Data & Insight Officer: Salesforce NPSP & Analytics

CBM UK Ltd; Cambridge; On-site; GBP 28,000 - 45,000; Full time

Job summary

CBM UK Ltd is seeking a Data and Insight Officer to assist the Data and Insight Manager with developing and administering the supporter relationship database (Salesforce NPSP) and delivering high-quality data support to CBM staff. The role sits within a dynamic Fundraising and Communications team, focused on inspiring people in the UK to transform lives in the world’s poorest places.

The post focuses on data integrity, reporting, and insight to enhance fundraising and engagement across channels,

Qualifications

• Experience managing a supporter database and related apps.
• Ability to respond to queries and escalate issues appropriately.
• Proven track record of producing data for campaigns and reports.

Responsibilities

• Maintain/develop the supporter database (Salesforce NPSP) and related apps.
• Respond to queries and escalate issues to the Data and Insight Manager.
• Deliver staff training and maintain Salesforce documentation.
• Provide data for direct marketing appeals and ensure data accuracy.
• Liaise with internal/external teams and solution providers.
• Ensure data integrity, security, and GDPR/PERC compliance.
• Build reports and dashboards to track KPIs and targets.
• Develop insight from fundraising campaigns across channels.
• Collaborate across teams and promote positive, innovative work.
• Carry out other duties as required by the Data & Insight leadership.

Skills

Data management

Salesforce

Data analysis

GDPR compliance

Data security

Tools

Salesforce NPSP

Job description

CBM UK Ltd is seeking a Data and Insight Officer to assist the Data and Insight Manager with developing and administering the supporter relationship database (Salesforce NPSP) and delivering high-quality data support to CBM staff. The role sits within a dynamic Fundraising and Communications team, focused on inspiring people in the UK to transform lives in the world’s poorest places.

The post focuses on data integrity, reporting, and insight to enhance fundraising and engagement across channels,