CRM & Analytics Specialist

Gravity Recruit Limited; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Gravity Recruit Limited is seeking a CRM & Analytics Specialist in Central London to own our in-house CRM platform, turning data into actionable insights. You will work with CRM, data, commercial and operational teams across a national network.

Responsibilities include administering the CRM, troubleshooting, improving workflows, supporting integrations, writing SQL, producing reports, and building Power BI/Tableau dashboards to inform commercial decisions.

Qualifications

• 3+ years CRM administration or systems experience.
• Strong SQL skills and ability to build queries independently.
• Experience with sales or enquiry-based CRM systems.
• Excellent Excel and reporting capabilities.

Responsibilities

• Own the day-to-day administration of the CRM platform.
• Troubleshoot system issues, bugs and user queries.
• Improve workflows, forms and customer enquiry processes.
• Support integrations, upgrades, testing and data migrations.
• Write and run SQL queries.
• Monitor and improve data quality.
• Produce reporting for sales, marketing and operations.
• Build dashboards using Power BI, Tableau or similar.
• Analyse customer enquiries, conversion, sales and revenue data.
• Work with stakeholders to improve CRM usage.

Skills

CRM administration

SQL querying

Excel reporting

Power BI/Tableau

Troubleshooting

Stakeholder communication

Tools

Power BI

Tableau

SQL Server

Job description

CRM & Analytics Specialist – Central London

Are you a CRM specialist who enjoys solving problems, improving systems and getting more value from data?

We're recruiting for a growing multi-site business looking for a CRM & Analytics Specialist to take ownership of its in-house CRM platform and help turn customer and sales data into meaningful commercial insight.

You’ll become a key point of contact for users across a national network, working closely with CRM, data, commercial and operational teams.

What you'll be doing:

• Own the day-to-day administration of the CRM platform
• Troubleshoot system issues, bugs and user queries
• Improve workflows, forms and customer enquiry processes
• Support integrations, upgrades, testing and data migrations
• Write and run SQL queries
• Monitor and improve data quality
• Produce reporting for sales, marketing and operations
• Build dashboards using Power BI, Tableau or similar
• Analyse customer enquiries, conversion, sales and revenue data
• Work with stakeholders across the wider business to improve CRM usage

What we're looking for:

We're looking for someone with 3+ years’ CRM administration / systems experience who is confident taking ownership and getting stuck into technical problems.

You’ll ideally have:

• Strong hands-on CRM experience
• Good SQL skills and the ability to build queries independently
• Experience with sales, customer or enquiry-based CRM systems
• Strong Excel and reporting capabilities
• Power BI, Tableau or similar experience
• Excellent troubleshooting skills
• Strong communication skills with both technical and non-technical users
• A calm, practical approach when working under pressure
• Experience within retail, self-storage, property, leisure or another multi-site customer-focused business would be particularly relevant.
• Knowledge of PHP, IIS, APIs or SQL Server would be a bonus, but isn't essential.

Interested?

If you’re looking for a role where you can take ownership of a CRM platform, improve processes and use data to influence commercial decisions, we’d love to hear from you.

The Package:

Up to £50,000 Basic + Strong Bonus & Package

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If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours