CRM Administrator

Ashdown Group; Greater London; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Hybrid work (2 days home)

Job summary

Ashdown Group is seeking a CRM Administrator to take ownership of the quality, consistency and day-to-day administration of its CRM and related systems. This role is based in Central London, with flexibility to work from home 2 days per week.

Working closely with internal teams and senior stakeholders you will contribute to an active programme of improvements, owning data quality and ensuring accurate recording of opportunities and commercial information.

Qualifications

• Excellent communication skills with experience owning CRM and data.
• Experience administering HubSpot.
• Strong attention to detail and proficiency with Excel.

Responsibilities

• Own data quality, including duplicate management, record clean-up, field completeness and regular data quality reporting.
• Work with senior stakeholders to ensure opportunities and commercial information are recorded accurately and promptly.
• Manage users, licences and permissions, including onboarding, role changes, offboarding and periodic access reviews.
• Maintain CRM standards, including pipeline stages, mandatory fields, naming conventions and project codes.
• Manage the CRM request process, resolve configuration issues and coordinate more complex requirements with the external development partner.

Skills

CRM administration

HubSpot

Data quality

Stakeholder management

Excel

Tools

HubSpot

Excel

Job description

A growing global advisory firm is looking for a CRM Administrator to take ownership of the quality, consistency and day-to-day administration of its CRM and related systems. This role is based in Central London and as the business embraces flexibility, you’re able to work from home 2 days per week.

Working closely with internal teams and senior stakeholders you will inherit an active programme of improvements offering the opportunity to contribute to meaningful change. Your responsibilities will include:

• Owning data quality, including duplicate management, record clean-up, field completeness and regular data quality reporting.
• Working with senior stakeholders to ensure opportunities and commercial information are recorded accurately and promptly.
• Managing users, licences and permissions, including onboarding, role changes, offboarding and periodic access reviews.
• Maintaining CRM standards, including pipeline stages, mandatory fields, naming conventions and project codes.
• Managing the CRM request process, resolving configuration issues and coordinating more complex requirements with the external development partner.

In order to be suitable for this role you will have an excellent communication style with prior experience of owning CRM and data. You will have experience in administering HubSpot and have a keen eye for detail as well as working effectively with Excel.

This is a fantastic opportunity to join an international business at an important stage in the development of its CRM and data infrastructure.