CRM & Analytics Lead: Turn Data Into Revenue

Gravity Recruit Limited; Greater London; On-site; GBP 45,000 - 55,000; Full time

Job summary

Gravity Recruit Limited is seeking a CRM & Analytics Specialist in Central London to own our in-house CRM platform, turning data into actionable insights. You will work with CRM, data, commercial and operational teams across a national network.

Responsibilities include administering the CRM, troubleshooting, improving workflows, supporting integrations, writing SQL, producing reports, and building Power BI/Tableau dashboards to inform commercial decisions.

Qualifications

• 3+ years CRM administration or systems experience.
• Strong SQL skills and ability to build queries independently.
• Experience with sales or enquiry-based CRM systems.
• Excellent Excel and reporting capabilities.

Responsibilities

• Own the day-to-day administration of the CRM platform.
• Troubleshoot system issues, bugs and user queries.
• Improve workflows, forms and customer enquiry processes.
• Support integrations, upgrades, testing and data migrations.
• Write and run SQL queries.
• Monitor and improve data quality.
• Produce reporting for sales, marketing and operations.
• Build dashboards using Power BI, Tableau or similar.
• Analyse customer enquiries, conversion, sales and revenue data.
• Work with stakeholders to improve CRM usage.

Skills

CRM administration

SQL querying

Excel reporting

Power BI/Tableau

Troubleshooting

Stakeholder communication

Tools

Power BI

Tableau

SQL Server

Job description

Gravity Recruit Limited is seeking a CRM & Analytics Specialist in Central London to own our in-house CRM platform, turning data into actionable insights. You will work with CRM, data, commercial and operational teams across a national network.

Responsibilities include administering the CRM, troubleshooting, improving workflows, supporting integrations, writing SQL, producing reports, and building Power BI/Tableau dashboards to inform commercial decisions.