CRM Manager - HubSpot

Harnham; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Private medical

Pension

Wellbeing benefits

Generous leave

Summer Fridays

Strategic influence

Job summary

Harnham in London is seeking a CRM Manager to own and develop HubSpot across Marketing, Sales and Operations, driving CRM performance and commercial impact. You will design workflows, ensure data quality, build dashboards, and provide training as the internal HubSpot SME.

This hybrid role offers significant ownership, a central London office, and opportunities to influence CRM strategy as the business scales.

Qualifications

• Strong HubSpot expertise across marketing and sales environments.
• Experience building workflows, automation, and CRM processes.
• Knowledge of CRM governance, data quality, and reporting best practice.
• Experience with revenue attribution, campaign analysis, and commercial reporting.
• Strong stakeholder management skills across multiple business functions.

Responsibilities

• Leading CRM strategy and driving adoption of new HubSpot capabilities.
• Developing workflows, automation, and scalable CRM processes.
• Managing data quality, governance, and CRM best practices.
• Building reporting frameworks for revenue attribution and campaign performance.
• Creating dashboards and insights to support commercial decision-making.
• Supporting Sales, Marketing, and Operations teams with CRM optimisation.
• Delivering user training and acting as the internal HubSpot subject matter expert.
• Partnering with senior stakeholders to shape the future CRM roadmap.

Skills

HubSpot

Workflow automation

Data governance

Revenue attribution

Stakeholder management

CRM optimization

Tools

HubSpot

Job description

An exciting opportunity to take ownership of CRM strategy within a fast-growing data and insights business. This is a highly visible role where you’ll act as the HubSpot expert, partnering with senior stakeholders across Marketing, Sales, and Operations to drive CRM performance, automation, and commercial impact.

The Company

They are a leading research, data, and analytics organisation providing insight and strategic intelligence to global businesses. Operating internationally, they support clients with data-driven decision-making across a range of specialist markets. The business has experienced significant growth and offers an entrepreneurial environment where employees are trusted to take ownership and influence change.

The Role

As CRM Manager, you will own and develop the company’s HubSpot ecosystem, ensuring it delivers value across multiple business functions.

Responsibilities include:

• Leading CRM strategy and driving adoption of new HubSpot capabilities
• Developing workflows, automation, and scalable CRM processes
• Managing data quality, governance, and CRM best practices
• Building reporting frameworks for revenue attribution and campaign performance
• Creating dashboards and insights to support commercial decision-making
• Supporting Sales, Marketing, and Operations teams with CRM optimisation
• Delivering user training and acting as the internal HubSpot subject matter expert
• Partnering with senior stakeholders to shape the future CRM roadmap

Your Skills & Experience

• Strong HubSpot expertise across marketing and sales environments
• Experience building workflows, automation, and CRM processes
• Knowledge of CRM governance, data quality, and reporting best practice
• Experience with revenue attribution, campaign analysis, and commercial reporting
• Strong stakeholder management skills across multiple business functions
• Commercially minded with the ability to translate business needs into CRM solutions

What They Offer

• Hybrid working model with a central London office
• Private medical insurance and pension
• Wellbeing and fitness benefits
• Generous annual leave allowance plus seasonal shutdown
• Summer Friday finish times
• Significant ownership, visibility, and strategic influence
• Clear opportunities to shape CRM strategy within a growing business