Crisis Payments Assessor – Help Residents Access Support

Rother Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

31 days annual leave (pro rata)

Employee wellbeing support

Training and development opportunities

Job summary

Citizens Advice 1066 is seeking a compassionate Assessment Officer to join our Crisis Payments Service. You will assess applications, make award recommendations, and identify safeguarding concerns while helping residents access wider support to improve financial resilience.

The role involves maintaining records, signposting services, and working with local partners. We value experience in assessment and interview, strong communication, and the ability to prioritise tasks in a busy environment.

Qualifications

• Experience in assessment, casework, customer support or interviewing.
• Able to make balanced, evidence-based decisions.
• Excellent communication and interpersonal skills.
• Understands safeguarding and confidentiality.
• Organised and able to manage competing priorities.
• Desirable knowledge of welfare benefits, debt, housing or financial inclusion.

Responsibilities

• Assessing applications against eligibility criteria.
• Making award recommendations.
• Identifying safeguarding concerns and escalating where required.
• Maintaining accurate records and case information.
• Signposting and referring clients to additional support services.
• Working closely with local partners and stakeholders.

Skills

Assessment

Casework

Customer support

Interviewing

Communication

Safeguarding

Confidentiality

Organised

Prioritisation

Job description

Citizens Advice 1066 is seeking a compassionate Assessment Officer to join our Crisis Payments Service. You will assess applications, make award recommendations, and identify safeguarding concerns while helping residents access wider support to improve financial resilience.

The role involves maintaining records, signposting services, and working with local partners. We value experience in assessment and interview, strong communication, and the ability to prioritise tasks in a busy environment.