Assessment Officer Citizens Advice

Rother Voluntary Action; Bexhill-on-Sea; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

31 days annual leave (pro rata)

Employee wellbeing support

Training and development opportunities

Job summary

Citizens Advice 1066 is seeking a compassionate Assessment Officer to join our Crisis Payments Service. You will assess applications, make award recommendations, and identify safeguarding concerns while helping residents access wider support to improve financial resilience.

The role involves maintaining records, signposting services, and working with local partners. We value experience in assessment and interview, strong communication, and the ability to prioritise tasks in a busy environment.

Qualifications

• Experience in assessment, casework, customer support or interviewing.
• Able to make balanced, evidence-based decisions.
• Excellent communication and interpersonal skills.
• Understands safeguarding and confidentiality.
• Organised and able to manage competing priorities.
• Desirable knowledge of welfare benefits, debt, housing or financial inclusion.

Responsibilities

• Assessing applications against eligibility criteria.
• Making award recommendations.
• Identifying safeguarding concerns and escalating where required.
• Maintaining accurate records and case information.
• Signposting and referring clients to additional support services.
• Working closely with local partners and stakeholders.

Skills

Assessment

Casework

Customer support

Interviewing

Communication

Safeguarding

Confidentiality

Organised

Prioritisation

Job description

Hours: 37 hours per week (part-time considered)

Contract: Permanent Location: Bexhill and St Leonards offices

Closing: Friday 16th October, or earlier if suitable candidate is found

Make a real difference to local people facing financial hardship

Citizens Advice 1066 is seeking a compassionate and motivated Assessment Officer to join our Crisis Payments Service.

This role is at the heart of delivering emergency financial support to residents experiencing hardship. You’ll assess applications, make evidence-based decisions, identify safeguarding concerns and help people access wider support that can improve their long-term financial resilience.

What you’ll be doing

• Assessing applications against eligibility criteria
• Making award recommendations
• Identifying safeguarding concerns and escalating where required
• Maintaining accurate records and case information
• Signposting and referring clients to additional support services
• Working closely with local partners and stakeholders

We’re looking for someone who:

• Has experience in assessment, casework, customer support or interviewing
• Can make balanced and evidence-based decisions
• Has excellent communication and interpersonal skills
• Understands safeguarding and confidentiality
• Is organised and able to manage competing priorities
• Enjoys helping people through challenging situations

Knowledge of welfare benefits, debt, housing or financial inclusion is desirable but not essential.

What we offer

• 31 days annual leave including bank holidays (rising with service). Pro rata for part-time.
• Employee wellbeing support
• Training and development opportunities

Please note: We do not accept CVs. Applications must be submitted using our application form.