Crisis & Community Resources Advisor

Leicestershire County Council; Leicester; On-site; GBP 27,000 - 28,000; Full time

Job summary

Leicestershire County Council is seeking an Integrated Lifestyles Advisor to support adults via the Crisis and Resilience Fund. The role is phone-based at County Hall and off-site locations, delivering timely help and coordinating with housing, health and community services.

You will document information accurately, follow processes, maintain safeguarding standards, and contribute to service improvements by sharing best practices and supporting training.

Qualifications

• Hold NVQ2 in Business Administration or equivalent relevant qualification or relevant experience
• Have experience of liaising with customers using a variety of methods
• Have experience of working in a customer facing role or environment delivering excellent customer care
• Have experience of accurately capturing storing and retrieving info to meet organisational and customer needs
• Have excellent communication skills both written and verbal, including active listening and clear information-gathering
• Be skilled at accurately capturing, recording and retrieving information using databases, CRM systems and MS Office
• Be able to adapt to dealing with all kinds of customers in order to assist them adequately. To be tactful, diplomatic and resilient when dealing with distressed or challenging customers

Responsibilities

• Talk to adults who have been supported through the Crisis and Resilience Fund
• Record information accurately and follow clear processes
• Ensure people receive the right help quickly and safeguard as needed
• Support both First Contact Plus and Crisis and Resilience Fund teams
• Help the service improve by tracking cases and sharing good practice

Skills

Customer liaison

Excellent communication

Data entry / CRM

Problem solving

Adaptability

Education

NVQ2 in Business Administration

Tools

MS Office

CRM systems

Job description

Leicestershire County Council is seeking an Integrated Lifestyles Advisor to support adults via the Crisis and Resilience Fund. The role is phone-based at County Hall and off-site locations, delivering timely help and coordinating with housing, health and community services.

You will document information accurately, follow processes, maintain safeguarding standards, and contribute to service improvements by sharing best practices and supporting training.