Integrated Lifestyles Advisor

Leicestershire County Council; Glenfield; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Disability Confident Employer

Job summary

Leicestershire County Council currently seeks an Integrated Lifestyles Advisor to support adults via phone from County Hall, Leicester. You will assess needs, coordinate access to housing, health services, and community resources, and ensure timely, accurate case recording.

Training will cover both First Contact Plus and Crisis and Resilience Fund teams. The role emphasizes empathy, safeguarding, and collaborative working to improve outcomes for residents.

Qualifications

• Hold NVQ2 in Business Administration or equivalent
• Experience liaising with customers via multiple methods
• Experience in a customer-facing role delivering excellent customer care
• Experience of accurately capturing, storing and retrieving information
• Excellent written and verbal communication, including active listening

Responsibilities

• Talk to adults supported through the Crisis and Resilience Fund via phone
• Record information accurately and follow clear processes
• Help people access housing, health services or community organisations
• Follow safeguarding procedures and pass cases to the appropriate team
• Track cases and share best practices to improve the service

Skills

Customer service

Communication skills

Telephone support

Data entry / CRM

MS Office

Adaptability

Education

NVQ2 in Business Administration

Tools

CRM systems

Microsoft Office

Job description

Job Description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Road, Glenfield, Leicester LE3 8RA

Salary: Grade 7 £26,832 - £28,146 per annum (Pro rata for part time) Pay award pending

Working Hours: 37 hours per week. Monday – Thursday, 9.00am – 5.00pm and Friday 9.00am – 4.30pm

Contract Type: Fixed Term until 31 March 2029

Closing Date: Friday 25 September 2026

Interview Date(s): potentially 6, 7, 8 October 2026

Are you looking for a role where you can make a real difference to people at times when they need help most?

About The Role

As an Integrated Lifestyles Advisor, you will talk to adults who have been supported through the Crisis and Resilience Fund. Your work will be over the phone both at County Hall and off site locations.

You will listen carefully to each person’s situation, ask evaluation questions on their experience so far and further open questions to decide what additional support is needed. This may include helping people access other services such as housing help, health services or community organisations.

You will record information accurately, follow clear processes, and make sure people receive the right help as quickly as possible. Some calls may involve sensitive or upsetting issues, so it is important to remain calm, kind and professional at all times. Where there are safety concerns, you will follow safeguarding procedures and pass cases to the appropriate team.

This role requires flexibility as you will support both the First Contact Plus team and the Crisis and Resilience Fund Team. The successful candidate will be given extensive training to ensure you can support both residents and the teams to the best of your ability.

You will help the service improve by tracking cases, sharing examples of good practice, and supporting team activities such as training.

This role is ideal for a flexible individual who wants to make a real difference to people at times when they need help most.

About You

To apply for this post, you must:

• Hold NVQ2 in Business Administration or equivalent relevant qualification or relevant experience
• Have experience of liaising with customers using a variety of methods
• Have experience of working in a customer facing role or environment delivering excellent customer care
• Have experience of accurately capturing storing and retrieving info to meet organisational and customer needs
• Have excellent communication skills both written and verbal, including active listening and clear information-gathering
• Be skilled at accurately capturing, recording and retrieving information using databases, CRM systems and MS Office
• Be able to adapt to dealing with all kinds of customers in order to assist them adequately. To be tactful, diplomatic and resilient when dealing with distressed or challenging customers

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer .

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For More Information Or An Informal Discussion, Please Contact

Gemma Andrews Crisis and Resilience Project Manager

Telephone: [phone]

Email: [e-mail]

About Us

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

Benefits

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process

Our Organisational Values

Our Employee Benefits

Working for Us