Crisis & Resilience Admin & Referrals Assistant

Golearnleicestershire; Glenfield; On-site; GBP 33,000 - 34,000; Full time

Benefits offered by this job

Disability Confident Employer

Flexible working options

Job summary

Leicestershire County Council is seeking a Business Support Assistant to help the Crisis and Resilience service run smoothly. You will manage referrals, handle calls and emails, and perform general admin tasks to keep records accurate and payments processed.

The role requires NVQ2 in Business Administration or equivalent, experience in admin, and strong communication. DBS check is required; flexible and hybrid options may be discussed.

Qualifications

• Hold an NVQ2 in Business Administration or equivalent
• Experience in an administration or office support role
• Be confident answering phone calls and emails politely and clearly, with good verbal and written communication skills
• Able to follow instructions and work in an organised manner, managing several tasks at once
• Able to use basic office software like Word, Excel and databases
• Work well with others and be willing to help your team, being flexible with requests
• Understand the importance of confidentiality and treating people fairly

Responsibilities

• Handle referrals by checking information, setting up customer records and making payments
• Answer phone calls and emails politely and clearly
• Provide general admin support: letters, emails, updating task lists and records
• Help with welcoming visitors, meetings, opening post and ordering office supplies
• Work as part of a team and support colleagues in a busy environment

Skills

Communication skills

Phone handling

Organisational skills

Team player

Confidentiality

Education

NVQ2 in Business Administration

Tools

Word

Excel

Databases

Job description

Leicestershire County Council is seeking a Business Support Assistant to help the Crisis and Resilience service run smoothly. You will manage referrals, handle calls and emails, and perform general admin tasks to keep records accurate and payments processed.

The role requires NVQ2 in Business Administration or equivalent, experience in admin, and strong communication. DBS check is required; flexible and hybrid options may be discussed.