Crisis & Resilience Admin & Referrals Assistant

Leicestershire County Council; Leicester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Leicestershire County Council is seeking a Business Support Assistant to help the Crisis and Resilience service run smoothly. You will manage referrals, handle calls and paperwork, and provide essential admin support to colleagues and partners.

You will contribute to keeping accurate records, assisting with system access, and ensuring confidentiality. This role suits an organised, friendly person who remains calm under pressure and meets the DBS requirements.

Qualifications

• Hold an NVQ2 in Business Administration or equivalent.
• Have experience in an administration or office support role.
• Be confident answering phone calls and emails politely and clearly, with good verbal and written communication skills.
• Able to follow instructions and work in an organised manner, being able to manage several tasks at the same time.
• Able to use basic office software like Word, Excel and databases.
• Work well with others and be willing to help your team, being flexible with requests.
• Understand the importance of confidentiality and treating people fairly.

Responsibilities

• Deal with phone calls, emails and paperwork to support the Crisis and Resilience service.
• Help manage referrals by checking information, creating customer records and processing payments.
• Provide general admin support, including sending letters, updating task lists and assisting partners with system access.
• Welcome visitors, arrange meetings, open post and order office supplies when needed.
• Work as part of a team and support colleagues in a busy, people-focused environment.

Skills

Phone etiquette

Written communication

Organisational skills

Teamwork

Confidentiality

Multi-tasking

Education

NVQ2 in Business Administration or equivalent

Tools

Word

Excel

Databases

Job description

Leicestershire County Council is seeking a Business Support Assistant to help the Crisis and Resilience service run smoothly. You will manage referrals, handle calls and paperwork, and provide essential admin support to colleagues and partners.

You will contribute to keeping accurate records, assisting with system access, and ensuring confidentiality. This role suits an organised, friendly person who remains calm under pressure and meets the DBS requirements.