Crisis & Resilience Admin Assistant: Referrals & Support

Leicestershire County Council; Glenfield; On-site; GBP 26,000 - 27,000; Full time

Job summary

Leicestershire County Council is seeking a Business Support Assistant to help the Crisis and Resilience service run smoothly. You will handle calls, emails and paperwork, manage referrals, set up records and assist with payments, while ensuring accurate logging and timely admin support.

You will be part of a busy team; organisation, empathy and clear communication are essential, with a standard DBS check and flexible eligibility for part-time or hybrid working considered.

Qualifications

• Hold an NVQ2 in Business Administration or equivalent.
• Experience in an administration or office support role.
• Be confident answering phone calls and emails politely and clearly, with good verbal and written communication skills.
• Able to follow instructions and work in an organised manner while managing several tasks.
• Able to use basic office software like Word, Excel and databases.

Responsibilities

• Handle phone calls, emails and paperwork to support referrals into the Crisis and Resilience service.
• Check information, set up customer records and process payments with accurate record-keeping.
• Provide general admin support: sending letters and emails, updating task lists, and helping partners with system access.

Skills

Phone and email handling

Organised

Communication skills

Confidentiality

Teamwork

Education

NVQ2 in Business Administration or equivalent

Tools

Word

Excel

Databases

Job description

Leicestershire County Council is seeking a Business Support Assistant to help the Crisis and Resilience service run smoothly. You will handle calls, emails and paperwork, manage referrals, set up records and assist with payments, while ensuring accurate logging and timely admin support.

You will be part of a busy team; organisation, empathy and clear communication are essential, with a standard DBS check and flexible eligibility for part-time or hybrid working considered.