Crisis and Resilience Business Support Assistant

Leicestershire County Council; Leicester; On-site; GBP 26,000 - 27,000; Full time

Job summary

Leicestershire County Council is seeking a Business Support Assistant to help the Crisis and Resilience service run smoothly. You will manage referrals, handle calls and paperwork, and provide essential admin support to colleagues and partners.

You will contribute to keeping accurate records, assisting with system access, and ensuring confidentiality. This role suits an organised, friendly person who remains calm under pressure and meets the DBS requirements.

Qualifications

• Hold an NVQ2 in Business Administration or equivalent.
• Have experience in an administration or office support role.
• Be confident answering phone calls and emails politely and clearly, with good verbal and written communication skills.
• Able to follow instructions and work in an organised manner, being able to manage several tasks at the same time.
• Able to use basic office software like Word, Excel and databases.
• Work well with others and be willing to help your team, being flexible with requests.
• Understand the importance of confidentiality and treating people fairly.

Responsibilities

• Deal with phone calls, emails and paperwork to support the Crisis and Resilience service.
• Help manage referrals by checking information, creating customer records and processing payments.
• Provide general admin support, including sending letters, updating task lists and assisting partners with system access.
• Welcome visitors, arrange meetings, open post and order office supplies when needed.
• Work as part of a team and support colleagues in a busy, people-focused environment.

Skills

Phone etiquette

Written communication

Organisational skills

Teamwork

Confidentiality

Multi-tasking

Education

NVQ2 in Business Administration or equivalent

Tools

Word

Excel

Databases

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Leicester Rd, Glenfield, Leicester LE3 8RA

Salary: £25,995 - £26,409 per annum (pro-rata for part-time) (pay award pending)

Working Hours:37 hours. Monday to Thursday, 9.00am – 5.00pm and Friday 9.00am – 4.30pm.

Contract Type: Fixed Term to 31st March 2029

Closing Date: Tuesday 15th September 2026

Interview Date(s): 28th and 29th September 2026

Do you want to use your organisation and people skills to support a service that really matters?

About the Role

As a Business Support Assistant, you will help the Crisis and Resilience service run smoothly. You will support the team by dealing with phone calls, emails and paperwork. You will often be one of the first people that members of the public or partner organisations speak to.

Your role is to help manage referrals that come into the service. This means checking information, setting up customer records, and making payments. You will follow clear steps and record information accurately so people can get the help they need.

You will also provide general admin support which includes sending letters and emails, updating task lists, helping partners with system access, and keeping records up to date. At times, you may help with welcoming visitors, arranging meetings, opening post and ordering office supplies.

You will work as part of a team and support colleagues when needed. This is a busy role that suits someone who is organised, friendly and comfortable helping people, often during stressful situations.
A standard DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria:

• Hold an NVQ2 in Business Administration or equivalent
• Have experience in an administration or office support role
• Be confident answering phone calls and emails politely and clearly, with good verbal and written communication skills
• Able to follow instructions and work in an organised manner being able to manage several tasks at the same time
• Able to use basic office software like Word, Excel and databases
• Work well with others and be willing to help your team, being flexible with requests
• Understand the importance of confidentiality and treating people fairly

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Gemma Andrews - Crisis and Resilience Project Manager
Telephone: [phone]
Email: [e-mail]