Crisis and Resilience Admin Assistant (Flexible Hours)

ESPO Trading Limited; Glenfield; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Leicestershire County Council is seeking a Business Support Assistant to help the Crisis and Resilience service run smoothly. You will handle calls, emails and paperwork, and manage referrals by checking information and setting up records.

You will follow clear steps and ensure accurate data entry so people can receive help promptly. You will provide general admin support including letters, emails, updating task lists, helping partners with system access, welcoming visitors and ordering office

Qualifications

• HOLD an NVQ2 in Business Administration or equivalent.
• Experience in an administration or office support role.
• Confident answering phone calls and emails with good verbal and written skills.
• Able to follow instructions and manage several tasks simultaneously.
• Proficient with Word, Excel and databases.
• Understand confidentiality and treating people fairly.

Responsibilities

• Handle phone calls, emails and paperwork to support the Crisis and Resilience service.
• Manage referrals by checking information and creating customer records.
• Provide general admin support including letters, emails, task lists and post.
• Help partners with system access and welcome visitors as needed.
• Work in a busy team and support colleagues during stressful situations.

Skills

Phone etiquette & emails

Organised multitasking

Word & Excel

Written & verbal comms

Team collaboration

Confidentiality awareness

Education

NVQ2 in Business Administration

Tools

Word

Excel

Databases

Job description

Leicestershire County Council is seeking a Business Support Assistant to help the Crisis and Resilience service run smoothly. You will handle calls, emails and paperwork, and manage referrals by checking information and setting up records.

You will follow clear steps and ensure accurate data entry so people can receive help promptly. You will provide general admin support including letters, emails, updating task lists, helping partners with system access, welcoming visitors and ordering office