Crew Accommodations Agent

Corpay; Hounslow; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Life insurance

Pension scheme

Private Healthcare

25 days Holiday

LinkedIn learning

Gratitudes rewards and discounts

Career Progression

Job summary

Corpay in Heathrow is hiring a permanent Crew Accommodations Agent to coordinate hotel and ground transport bookings for flight crews and other staff, using CrewHub (CrewRez).

The role liaises with Crew Scheduling and internal teams to meet operational needs, handles emergencies, and ensures accurate reservation records and communications.

We offer onsite workspace, equipment, hands-on training, and benefits including healthcare, pension, life insurance, and career progression.

Qualifications

• Minimum 3 years in hotel/travel or similar role.
• Able to handle complex coordination and client service.
• Strong written and verbal communication with clients.
• Proficiency in Outlook, Word, Excel, PowerPoint.
• Willing to work shifts and long hours during irregular operations.
• Fluent in English; additional languages a plus.

Responsibilities

• Booking and oversee bookings of hotel accommodations and ground transportation for crew.
• Handling emergency relocations of crew members with supervisor support.
• Liaising between Crew Scheduling and internal teams to meet operational needs.
• Facilitating effective communication with internal departments to resolve problems.
• Ensuring tools and resources are accessible and operational; report issues promptly.
• Processing, tracking, and reporting transactions; register reservation details.
• Identifying suitable hotels and approving non-contracted options when needed.
• Managing payments to hotels and transportation vendors per contract terms.
• Reporting incidents to TA Connections Supervisor or Operations Management.
• Maintaining attendance and adherence to company policies.
• Assisting other departments with data gathering, research, and troubleshooting.

Skills

Interpersonal skills

Client relationship

Written communication

Verbal communication

Negotiation

Time management

Coordination

Independent worker

Education

High school diploma

Some college education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

What We Need

Corpay is currently looking to hire a Crew Accommodations Agent on a permanent basis within our Lodging division. This position falls under our TA Connections line of business and is based in our Heathrow office. In this role you will be responsible for overseeing and coordinating the hotel and ground transportation bookings for our client’s crew members, as well as managing the workflow between agents and clients. This role requires efficient handling of booking requirements through our proprietary system CrewHub (CrewRez), along with managing communications through email, chat, phone calls, and direct interactions.

How We Work

As a Crew Accommodations Agent, Corpay will set you up for success by providing:

• Assigned workspace in the Heathrow office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Booking and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
• Handling emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
• Acting as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
• Facilitating effective communication with internal departments and management to expedite work and resolve problems.
• Ensuring that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
• Using all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
• Identifying suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.
• Managing payments to hotel and transportation vendors in accordance with contractual terms.
• Reporting incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
• Maintaining impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
• Assisting the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

Qualifications & Skills

• A minimum of 3 years’ experience in the hotel/travel industry or a similar role is highly preferred.
• Capable of handling complex coordination tasks to ensure smooth operations and excellent client service.
• Ability to interact with clients and business partners both electronically and via telephone.
• Excellent interpersonal and client relationship skills with excellent PC skills.
• Strong organizational and multi-tasking skills.
• Strong writing, communication, and negotiation skills.
• Ability to work independently and as a contributing team member.
• Familiarity with hotel sourcing and rate negotiation, maintaining thorough knowledge of the affiliated markets and contractual needs.
• Available to work shift work and willingness to work long hours during irregular operations.
• Flexibility to adjust working schedules and shifts as per client’s requirements (notified in advance)
• High school diploma or GED Certificate is required.(Some college education is preferred but not required.)
• Fluent in English is required. Additional language is a plus (Italian, German, French, Spanish, Portuguese)
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

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