Crew Accommodations Supervisor - LHR

Corpay; Hounslow; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Buy/sell up to 5 days leave annually

Pension with employer contribution up

Private Medical Insurance (Vitality)

Gratitudes platform discounts

LinkedIn Learning access

Job summary

Corpay in Heathrow, UK is seeking a Crew Accommodations Supervisor to lead our Crew Accommodations Agents within the Airline Division. You will coach, mentor, and drive productivity while upholding quality standards and timely issue resolution.

Based in our Heathrow office, you’ll train the team, coordinate shifts, manage vendor relations, and ensure seamless hotel and transport arrangements for crew, reporting to the Crew Accommodations Manager.

Qualifications

• Requires a High School Diploma or GED.
• At least 3 years in a call center or similar.
• Supervisory experience is required for external applicants.
• Strong leadership and conflict-resolution skills.
• Excellent verbal and written communication.

Responsibilities

• Supervise and support Crew Accommodations Agents during shifts.
• Assign and monitor daily tasks with clear accountability.
• Maintain team schedules including deviations and approved changes.
• Ensure agents have access to tools, systems, and resources.
• Lead shift briefings and complete daily productivity reports.

Skills

Leadership

Interpersonal skills

Conflict resolution

Verbal and written communication

Multitasking

Microsoft Office

Internet at home

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

What We Need

Corpay is currently looking to hire a Crew Accommodations Supervisor under the Airline Division. This role is located in Heathrow, UK. The Supervisoris responsible for overseeing assigned Crew Accommodations Agents. TheSupervisorwill train, coach, and mentor; ensuring productivity meets and exceeds quality standards. TheSupervisoris positive, smart, enthusiastic individuals with great leadership skills and excellent attention to details. TheSupervisor will support the team and associated clients in an efficient and timely manner by taking ownership of each case, ensuring swift and consistent problem resolution. You will report directly to Crew Accommodations Manager and regularly collaborate with supporting teams/departments.

As a Crew Accommodations Supervisor, Corpay will set you up for success by providing:

• Assigned workspace in Heathrow, UK office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Supervising and supporting Crew Accommodations Agents during assigned shifts.
• Assigning and monitoring daily tasks, ensuring clarity and accountability.
• Maintaining and updating team schedules, including deviations and approved changes.
• Ensuring agents have access to all necessary tools, systems, and resources.
• Leading shift briefings and ensuring accurate completion of daily reports (e.g., productivity, pass-down, pending actions).

• Serving as the primary liaison between the client’s duty manager and TA Connections Crew Accommodations Desk.
• Collaborating with client-side departments (Crew Tracking, Scheduling, etc.) to meet operational needs.
• Communicate clearly and consistently with internal departments to resolve issues and expedite work.

• Providing real-time guidance and support to agents during shifts.
• Monitoring attendance, punctuality, and adherence to company policies.
• Delivering constructive feedback and recognizing strong performance.
• Supporting performance evaluations and quality assurance efforts.
• Identifying and escalating opportunities for individual or team improvement.

• Stepping in to performing agent tasks as needed, including:
  • Booking and updating hotel and ground transportation accommodations.
  • Sourcing last-minute lodging and transportation options.
  • Negotiating rates and managing vendor communications.
  • Accurately documenting all transactions and approvals in TA Connections systems.
• Managing hotel relocations and ensuring timely, professional communication with stakeholders.
• Supporting IT, Billing, and Commission Collections teams with data gathering and troubleshooting.

Qualifications & Skills

• High School Diploma or GED equivalent.
• Minimum 3 years of experience in a call center or similar environment.
• Proven experience in a supervisory role (required for external applicants).
• Strong leadership, interpersonal, and conflict-resolution skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple priorities in a high-volume, time-sensitive environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Reliable internet connection and a quiet home workspace.

Benefits & Perks(Country Specific)

• 25 days' annual leave plus 8 bank holidays
• Optionto buy or sell up to 5 days of annual leave annually through the benefits enrolment window
• Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution from Corpay
• Private Medical Insurance through Vitality with no excess payable by employees; Corpaycovers the standard £250 excess charge
• Access to the Gratitudesbenefits platform, offering flexible discounts, supermarket savings of 4-5%, and a range of exclusive employee offers
• Free access to LinkedIn Learning, with thousands of courses to support ongoing professional and personal development