Crematorium Assistant

Kallidus Recruit; Basingstoke; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave (increasing with

Yearly bonus up to £300-£500

4% matched pension

Life assurance 2x salary

MyStaffShop discounts

Eyecare support

Flu jab reimbursement

Lifestyle discounts

24/7 Employee Assistance Programme

Training and apprenticeship pathways

Free on-site parking

Job summary

CMG’s Crematorium Assistant role at Basingstoke Crematorium requires compassion, attention to detail and multi-skilled support across operations, chapels, grounds, and administration.

The position involves managing cremation processes, assisting families with memorial enquiries, and coordinating bookings with a strong emphasis on care and professional conduct.

Qualifications

• Certified Cremator Technician with crematorium operations experience.
• Strong interpersonal and empathetic communication with families.
• Physically fit for manual tasks including grounds maintenance.
• Comfortable using IT systems for bookings and administrative tasks.

Responsibilities

• Operate cremation equipment to high standards and maintain records.
• Support chapel services including setup and welcoming families.
• Maintain the crematorium grounds and memorial areas to be clean and presentable.
• Assist families with memorial enquiries and provide compassionate guidance.
• Manage service bookings and invoicing with accurate records.
• Respond to telephone and email enquiries professionally.
• Adhere to health and safety regulations, use PPE correctly.

Skills

Cremator Technician

Interpersonal skills

Physical fitness

IT systems familiarity

Customer-facing experience

Tools

Cremation equipment

Job description

Position: Crematorium Assistant
Location: Basingstoke Crematorium
Job Type: Full-time, 40 Hours per week
Salary: £27,289.60 per annum

Are you a compassionate and detail-oriented professional, experienced in crematorium operations? We are seeking a Crematorium Assistant to join our team at Basingstoke Crematorium . This multi-skilled role covers all aspects of crematorium operations, including chapel services, grounds maintenance, administrative duties, and operating cremation equipment as a qualified Cremator Technician.

Why This Role Matters

At CMG, we are committed to providing respectful, dignified, and professional services to families during times of loss. As aCrematorium Assistant – Level 2, you will ensure that our services run smoothly, cremations are handled accurately, and families are treated with care and compassion.

The Role

As a Crematorium Assistant, you will provide expert support across the crematorium, ensuring that services are conducted professionally, cremations are carried out with respect, and administrative tasks are efficiently managed.

Key Responsibilities

• Operate cremation equipment to the highest standards, maintaining accurate records.
• Support chapel services, including setting up seating, audio/visual equipment, and welcoming families.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

About You

We’re looking for someone who:

• Is a certified Cremator Technician with experience in crematorium operations.
• Has strong interpersonal skills and communicates empathetically with families.
• Is physically fit and capable of performing manual tasks, including grounds maintenance.
• Is comfortable using IT systems for bookings and administrative tasks.
• Has experience in a customer-facing role (hospitality, care, retail, bereavement).
• Is eager to learn and adaptable to a multi-skilled role.

What you can expect from us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge – Up to 25 days' annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward – Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future – 4% matched pension to help you build long-term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier – Free on-site parking available at most of our locations.

Why CMG

CMG cares for 45 crematoria and 12 cemetery sites across the UK, serving communities for over 150 years. Our work is about looking after places that matter to families and communities for generations. As part of Life Services Group, CMG shares the same three commitments as every one of our brands: meaningful purpose, helping families remember the people they love; grow with us, through training, support and pride in specialist work; and shape the future, by making crematoria and cemetery care more modern, sustainable and human.

CMG is part of Life Services Group; alongside Dignity Funeral Directors, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we are building a group that can support families across more of the end-of-life journey, while each brand keeps the name, identity and specialist focus people already know. For CMG, that means more investment in modern facilities, better tools and stronger support for local teams, so colleagues can grow with us and continue caring for the places families trust.

You’ll be part of a close-knit local team who look after each other, the families we serve and the places in our care. No two days are the same, and the work you do is noticed, valued and part of shaping a better experience for communities for generations to come.

If you want meaningful work, the chance to grow with us and a role where you can help shape the future of crematoria and cemetery care, find your Life’s work.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.

Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.