Crematorium Assistant Level 1 – Caring, Multi-Skilled

The Crematorium and Memorial Group; East Midlands; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Up to 25 days annual leave + bankhols

Yearly bonus up to £300-£500

4% matched pension

Life assurance (2x salary)

Employee rewards via MyStaffShop

24/7 Employee Assistance Programme

Training & apprenticeship pathways

On-site parking

Job summary

The Crematorium and Memorial Group (CMG) at Trent Valley Crematorium in Derby is seeking a Crematorium Assistant to join our team. This 30-hour-per-week role covers all aspects of crematorium operations, from supporting chapel services to grounds maintenance and administrative duties.

We seek compassionate, reliable individuals with a multi-skilled approach who can help families during difficult times while managing bookings, records, and inquiries. Training and development are supported.

Qualifications

• Strong interpersonal skills and empathetic communication.
• Physically fit with ability to perform manual tasks including grounds maintenance.
• Comfortable using basic IT systems for bookings and administration.
• Experience in customer-facing roles (hospitality, care, retail, bereavement) preferred.
• Eager to learn and adaptable to a multi-skilled role.

Responsibilities

• Support chapel services, including setting up seating, audio/visual equipment, and greeting families.
• Assist with witness interments or ashes scatterings with sensitivity and respect.
• Maintain the crematorium grounds and memorial areas, ensuring they are clean and well-presented.
• Assist families with memorial enquiries, providing compassionate guidance.
• Manage service bookings, maintain accurate records, and handle invoicing.
• Respond to telephone and email enquiries with professionalism.
• Adhere to health and safety regulations, using PPE correctly and reporting hazards.

Skills

Interpersonal skills

Empathetic communication

Physical fitness

IT literacy

Customer-facing experience

Job description

The Crematorium and Memorial Group (CMG) at Trent Valley Crematorium in Derby is seeking a Crematorium Assistant to join our team. This 30-hour-per-week role covers all aspects of crematorium operations, from supporting chapel services to grounds maintenance and administrative duties.

We seek compassionate, reliable individuals with a multi-skilled approach who can help families during difficult times while managing bookings, records, and inquiries. Training and development are supported.