Credit Controller (Temporary)

Confidential; Macclesfield; On-site; GBP 17,000 - 24,000; Full time

Job summary

Confidential in Macclesfield is seeking an experienced Credit Controller (temporary) to manage an extensive customer ledger, chase overdue payments, and support cash flow. The role requires confident communication and a track record of debt reduction, working to set SLAs and KPIs.

The position offers an immediate start, a daily hourly rate of 14.77 GBP, and is office-based in Macclesfield, Cheshire. You will join a finance team focused on timely collections and customer relationship management.

Qualifications

• Experience in Credit Controller, Collections Advisor or Debt Recovery roles.
• Proven ability to chase overdue payments and manage customer ledgers.
• Strong communication, negotiation, and ability to work under pressure.

Responsibilities

• Manage an extensive customer ledger and collect debts within payment terms.
• Make high volumes of outbound calls and emails to chase overdue payments.
• Build and maintain relationships to encourage prompt payment and resolve queries.

Skills

Credit control

Cash collection

Customer relationships

KPI targets

Outreach calls

Tools

Accounting software

Job description

CREDIT CONTROLLER (TEMPORARY) MACCLESFIELD, CHESHIRE 14.77 PER HOUR + IMMEDIATE START TEMPORARY CONTRACT

THE OPPORTUNITY

We're partnering with a well-established and growing business in Macclesfield that is looking to recruit an experienced Credit Controller to join its successful finance team. The successful Credit Controller will take ownership of an extensive customer ledger, focusing on maximising cash collection, reducing outstanding debt and managing customer relationships. You'll be joining an established team within a fast-paced business that boasts and impressive portfolio of clients, where you'll have the opportunity to make a real impact on cash flow and financial performance.

THE CREDIT CONTROLLER ROLE

• Managing an extensive customer ledger, ensuring outstanding debts are collected efficiently and within agreed payment terms
• Proactively contacting customers by telephone and email to chase overdue payments and reduce aged debt
• Building strong relationships with customers to encourage prompt payment and resolve outstanding queries
• Handling challenging conversations with customers professionally and confidently to secure payment commitments
• Monitoring customer accounts, identifying overdue balances and escalating potential financial risks
• Investigating and resolving payment discrepancies, outstanding invoices and customer account queries
• Working towards strict cash collection targets, SLAs and KPIs to support the achievement of financial objectives
• Maintaining accurate records of customer communications, payment arrangements and collection activity
• Liaising with internal departments to resolve disputes and ensure outstanding balances are collected
• Supporting the wider credit control team with debt reduction initiatives and improvements to collection processes

THE PERSON

• Previous experience within a Credit Controller, Collections Advisor or Debt Recovery role within an office-based or call centre/contact centre environment
• Proven experience managing customer ledgers and proactively chasing outstanding payments
• Confident making high volumes of outbound calls and handling difficult conversations with customers
• Strong understanding of credit control processes, cash collection and debt reduction
• Results-driven with experience working towards KPIs, targets and strict deadlines
• Experience working with computerised accounting software would be advantageous
• Excellent communication and negotiation skills with the ability to build rapport quickly
• Strong IT skills, numeracy and attention to detail
• Highly organised with the ability to manage competing priorities and work effectively under pressure
• Resilient, proactive and confident when dealing with challenging customer situations
• Available to start immediately or at very short notice following a video interview is essential