Credit Controller

GetRecruited UK Ltd; Macclesfield; On-site; GBP 18,000 - 29,000; Full time

Job summary

GetRecruited UK Ltd is recruiting a Credit Controller in Macclesfield, Cheshire. The role focuses on maximising cash collection, reducing unpaid debt and maintaining strong customer relationships within a busy finance team.

You will manage a large ledger, chase overdue payments, resolve discrepancies and contribute to cash flow improvements. This is an office-based role with a proven track record in credit control and performance against KPIs.

Qualifications

• Experience in credit control, debt collection or related role.
• Proven ability to chase overdue payments and manage ledgers.
• Strong communication skills for outbound calls and emails.
• Awareness of cash collection processes and KPI targets.
• Ability to build relationships and negotiate payment arrangements.

Responsibilities

• Manage a large customer ledger and maximise cash collection.
• Contact customers by phone and email to chase overdue payments.
• Build relationships to encourage prompt payment and resolve queries.
• Handle difficult conversations to secure payment commitments.
• Monitor accounts for overdue balances and escalating risks.
• Investigate payment discrepancies and resolve invoice issues.
• Work towards cash collection targets and SLAs.
• Maintain records of communications and collection activity.
• Collaborate with internal teams to resolve disputes.
• Support debt reduction initiatives and improve collection processes.

Skills

Credit control

Cash collection

Ledger management

Relationship management

KPIs

Phone outreach

Negotiation

Team collaboration

Attention to detail

Tools

Computerised accounting software

Job description

CREDIT CONTROLLER
MACCLESFIELD, CHESHIRE
UP TO £29,200 + EXCELLENT BENEFITS

THE OPPORTUNITY:

We’re partnering with a well-established and growing business in Macclesfield that is looking to recruit an experienced Credit Controller to join its successful finance team. The successful Credit Controller will take ownership of an extensive customer ledger, focusing on maximising cash collection, reducing outstanding debt and managing customer relationships. You'll be joining an established team within a fast-paced business that boasts an impressive portfolio of clients, where you'll have the opportunity to make a real impact on cash flow and financial performance.

THE CREDIT CONTROLLER ROLE:

• Managing an extensive customer ledger, ensuring outstanding debts are collected efficiently and within agreed payment terms
• Proactively contacting customers by telephone and email to chase overdue payments and reduce aged debt
• Building strong relationships with customers to encourage prompt payment and resolve outstanding queries
• Handling challenging conversations with customers professionally and confidently to secure payment commitments
• Monitoring customer accounts, identifying overdue balances and escalating potential financial risks
• Investigating and resolving payment discrepancies, outstanding invoices and customer account queries
• Working towards strict cash collection targets, SLAs and KPIs to support the achievement of financial objectives
• Maintaining accurate records of customer communications, payment arrangements and collection activity
• Liaising with internal departments to resolve disputes and ensure outstanding balances are collected
• Supporting the wider credit control team with debt reduction initiatives and improvements to collection processes

THE PERSON:

• Previous experience within a Credit Controller, Collections Advisor or Debt Recovery role within an office-based or call centre/contact centre environment
• Proven experience managing customer ledgers and proactively chasing outstanding payments
• Confident making high volumes of outbound calls and handling difficult conversations with customers
• Strong understanding of credit control processes, cash collection and debt reduction
• Previous experience with computerised accounting software is beneficial
• Results-driven with experience working towards KPIs, targets and strict deadlines
• Excellent communication and negotiation skills with the ability to build rapport quickly
• Strong IT skills, numeracy and attention to detail
• Highly organised with the ability to manage competing priorities and work effectively under pressure
• Resilient, proactive and confident when dealing with challenging customer situations

We are an equal opportunities employer.