Credit Controller (Temporary)

Get Recruited (UK) Ltd; Macclesfield; On-site; GBP 17,000 - 24,000; Full time

Job summary

Get Recruited (UK) Ltd in Macclesfield is recruiting a Credit Controller for a temporary assignment. The role focuses on cash collection, reducing aged debt and maintaining customer relationships across a busy ledger.

You will join a supportive finance team and contribute to preserving positive cash flow. The ideal candidate will have prior Credit Controller or debt recovery experience, be confident with high-volume calls, and demonstrate strong negotiation skills.

Qualifications

• Previous experience in a Credit Controller role, Collections Advisor or Debt Recovery.
• Proven experience managing customer ledgers and proactively chasing payments.
• Confident making high volumes of outbound calls and handling difficult conversations.
• Strong understanding of credit control processes, cash collection and debt reduction.
• Results-driven with experience working towards KPIs and deadlines.
• Experience with computerised accounting software would be advantageous.
• Excellent communication and negotiation skills to build rapport quickly.
• Strong IT skills, numeracy and attention to detail.
• Highly organised with ability to manage competing priorities under pressure.

Responsibilities

• Managing an extensive customer ledger, ensuring debts are collected efficiently within terms.
• Proactively contacting customers by telephone and email to chase overdue payments.
• Building strong relationships to encourage prompt payment and resolve queries.
• Handling challenging conversations to secure payment commitments.
• Monitoring accounts for overdue balances and escalating potential risks.
• Investigating and resolving payment discrepancies and account queries.
• Working towards cash collection targets, SLAs and KPIs.
• Maintaining records of customer communications and collection activity.
• Liaising with internal departments to resolve disputes and collect balances.
• Supporting the wider credit control team with debt reduction initiatives.

Skills

Credit control

Debt recovery

Customer ledgers

Outbound calling

Credit control processes

KPI driven

Accounting software

Negotiation

Time management

Immediate start

Job description

CREDIT CONTROLLER (TEMPORARY)

MACCLESFIELD, CHESHIRE

£14.77 PER HOUR + IMMEDIATE START

TEMPORARY CONTRACT

THE OPPORTUNITY:

We're partnering with a well-established and growing business in Macclesfield that is looking to recruit an experienced Credit Controller to join its successful finance team. The successful Credit Controller will take ownership of an extensive customer ledger, focusing on maximising cash collection, reducing outstanding debt and managing customer relationships. You'll be joining an established team within a fast-paced business that boasts and impressive portfolio of clients, where you'll have the opportunity to make a real impact on cash flow and financial performance.

THE CREDIT CONTROLLER ROLE:

• Managing an extensive customer ledger, ensuring outstanding debts are collected efficiently and within agreed payment terms
• Proactively contacting customers by telephone and email to chase overdue payments and reduce aged debt
• Building strong relationships with customers to encourage prompt payment and resolve outstanding queries
• Handling challenging conversations with customers professionally and confidently to secure payment commitments
• Monitoring customer accounts, identifying overdue balances and escalating potential financial risks
• Investigating and resolving payment discrepancies, outstanding invoices and customer account queries
• Working towards strict cash collection targets, SLAs and KPIs to support the achievement of financial objectives
• Maintaining accurate records of customer communications, payment arrangements and collection activity
• Liaising with internal departments to resolve disputes and ensure outstanding balances are collected
• Supporting the wider credit control team with debt reduction initiatives and improvements to collection processes

THE PERSON:

• Previous experience within a Credit Controller, Collections Advisor or Debt Recovery role within an office-based or call centre/contact centre environment
• Proven experience managing customer ledgers and proactively chasing outstanding payments
• Confident making high volumes of outbound calls and handling difficult conversations with customers
• Strong understanding of credit control processes, cash collection and debt reduction
• Results-driven with experience working towards KPIs, targets and strict deadlines
• Experience working with computerised accounting software would be advantageous
• Excellent communication and negotiation skills with the ability to build rapport quickly
• Strong IT skills, numeracy and attention to detail
• Highly organised with the ability to manage competing priorities and work effectively under pressure
• Resilient, proactive and confident when dealing with challenging customer situations
• Available to start immediately or at very short notice following a video interview is essential