Credit Controller

Get Recruited; Macclesfield; Presencial; GBP 26 000 - 32 000; Tempo integral

Resumo da oferta

Get Recruited invites an experienced Credit Controller to Macclesfield, Cheshire. You will own a large customer ledger, maximise cash collection and strengthen customer relationships in a busy finance team.

The role focuses on reducing aged debt, pursuing timely payments by phone and email, and supporting process improvements to boost cash flow and financial performance.

Qualificações

• Proven credit control experience with focus on cash collection.
• Experience chasing overdue payments and resolving disputes.
• Strong communication and negotiation skills.

Responsabilidades

• Manage an extensive customer ledger and collect debts within terms.
• Proactively contact customers to chase payments and reduce aged debt.
• Maintain records of communications and payment arrangements.
• Support the wider credit control team with process improvements.

Conhecimentos

Credit control

Cash collection

Communication

Negotiation

Debt recovery

KPIs / targets

Ferramentas

Accounting software

Descrição da oferta de emprego

CREDIT CONTROLLER
MACCLESFIELD, CHESHIRE
UP TO £29,200 + EXCELLENT BENEFITS

THE OPPORTUNITY:

We're partnering with a well-established and growing business in Macclesfield that is looking to recruit an experienced Credit Controller to join its successful finance team.
The successful Credit Controller will take ownership of an extensive customer ledger, focusing on maximising cash collection, reducing outstanding debt and managing customer relationships.
You’ll be joining an established team within a fast-paced business that boasts an impressive portfolio of clients, where you'll have the opportunity to make a real impact on cash flow and financial performance.

THE CREDIT CONTROLLER ROLE:

• Managing an extensive customer ledger, ensuring outstanding debts are collected efficiently and within agreed payment terms
• Proactively contacting customers by telephone and email to chase overdue payments and reduce aged debt
• Building strong relationships with customers to encourage prompt payment and resolve outstanding queries
• Handling challenging conversations with customers professionally and confidently to secure payment commitments
• Monitoring customer accounts, identifying overdue balances and escalating potential financial risks
• Investigating and resolving payment discrepancies, outstanding invoices and customer account queries
• Working towards strict cash collection targets, SLAs and KPIs to support the achievement of financial objectives
• Maintaining accurate records of customer communications, payment arrangements and collection activity
• Liaising with internal departments to resolve disputes and ensure outstanding balances are collected
• Supporting the wider credit control team with debt reduction initiatives and improvements to collection processes

THE PERSON:

• Previous experience within a Credit Controller, Collections Advisor or Debt Recovery role within an office-based or call centre/contact centre environment
• Proven experience managing customer ledgers and proactively chasing outstanding payments
• Confident making high volumes of outbound calls and handling difficult conversations with customers
• Strong understanding of credit control processes, cash collection and debt reduction
• Previous experience with computerised accounting software is beneficial
• Results-driven with experience working towards KPIs, targets and strict deadlines
• Excellent communication and negotiation skills with the ability to build rapport quickly
• Strong IT skills, numeracy and attention to detail
• Highly organised with the ability to manage competing priorities and work effectively under pressure
• Resilient, proactive and confident when dealing with challenging customer situations