Credit Controller

Confidential; Macclesfield; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Confidential in Macclesfield is recruiting an experienced Credit Controller to own a large customer ledger, maximise cash collection and reduce debt while maintaining strong customer relationships.

You will chase overdue payments, resolve queries and work to cash collection targets within a fast-paced finance team, contributing to healthy cash flow and performance metrics.

Qualifications

• Experience in credit control or debt recovery within an office-based or call centre environment.
• Proven ability to manage customer ledgers and chase overdue payments.
• Confident in high-volume outbound calls and difficult conversations.

Responsibilities

• Manage an extensive customer ledger and chase overdue payments within terms.
• Proactively contact customers by phone and email to reduce aged debt.
• Build strong customer relationships to prompt timely payments and resolve queries.
• Handle challenging conversations to secure payment commitments.
• Monitor accounts for overdue balances and escalate risks as needed.
• Investigate and resolve payment discrepancies, invoices and queries.
• Support the wider credit control team with debt reduction initiatives.

Skills

Credit control experience

Debt collection

Customer communication

Cash allocation

Negotiation

Job description

CREDIT CONTROLLER
MACCLESFIELD, CHESHIRE
UP TO 29,200 + EXCELLENT BENEFITS

THE OPPORTUNITY:
We're partnering with a well-established and growing business in Macclesfield that is looking to recruit an experienced Credit Controller to join its successful finance team.
The successful Credit Controller will take ownership of an extensive customer ledger, focusing on maximising cash collection, reducing outstanding debt and managing customer relationships.
You'll be joining an established team within a fast-paced business that boasts an impressive portfolio of clients, where you'll have the opportunity to make a real impact on cash flow and financial performance.

THE CREDIT CONTROLLER ROLE:

• Managing an extensive customer ledger, ensuring outstanding debts are collected efficiently and within agreed payment terms
• Proactively contacting customers by telephone and email to chase overdue payments and reduce aged debt
• Building strong relationships with customers to encourage prompt payment and resolve outstanding queries
• Handling challenging conversations with customers professionally and confidently to secure payment commitments
• Monitoring customer accounts, identifying overdue balances and escalating potential financial risks
• Investigating and resolving payment discrepancies, outstanding invoices and customer account queriesWorking towards strict cash collection targets, SLAs and KPIs to support the achievement of financial objectives
• Maintaining accurate records of customer communications, payment arrangements and collection activity
• Liaising with internal departments to resolve disputes and ensure outstanding balances are collected
• Supporting the wider credit control team with debt reduction initiatives and improvements to collection processes

THE PERSON:

• Previous experience within a Credit Controller, Collections Advisor or Debt Recovery role within an office-based or call centre/contact centre environment
• Proven experience managing customer ledgers and proactively chasing outstanding payments
• Confident making high volumes of outbound calls and handling difficult conversations with customers
• Strong understanding of credit control processes, cash collection and debt reduction
• Previous experience with computerised accounting software is beneficial
• Results-driven with experience working towards KPIs, targets and strict deadlines
• Excellent communication and negotiation skills with the ability to build rapport quickly
• Strong IT skills, numeracy and attention to detail
• Highly organised with the ability to manage competing priorities and work effectively under pressure
• Resilient, proactive and confident when dealing with challenging customer situations