Credit Controller – Cash Flow & Customer Care (Poole)

Resource Recruitment; Poole; On-site; GBP 30,000 - 31,000; Full time

Job summary

Resource Recruitment is seeking a Credit Controller in Poole, Dorset for a permanent role. You will manage customer accounts, collect debts and support cash-flow while delivering excellent customer service.

The position requires previous credit control experience, strong organisational and analytical skills, and proficiency with Excel, Outlook and accounting systems. It is a permanent role in a family-owned business with steady hours.

Qualifications

• Previous credit control experience
• Strong organisational, analytical and communication skills
• Confident IT user (Excel, Outlook, accounting systems)
• Customer-focused, proactive and resilient
• Ability to work under pressure in a fast-paced environments

Responsibilities

• Manage and collect customer debts, prioritising accounts to minimise risk
• Act as main point of contact for customer account, invoice and payment queries
• Hold regular meetings with sales teams to resolve credit issues
• Review and assess creditworthiness of new and existing customers
• Prepare and issue customer statements, overdue reminders and reports
• Manage reconciliations, customer portals and EDI
• Monitor credit limits, credit holds and high-value invoices
• Support month-end invoicing and provide team cover when required

Skills

Credit control

Excel

Communication

Outlook

Accounting systems

Tools

Excel

Outlook

Accounting systems

Job description

Resource Recruitment is seeking a Credit Controller in Poole, Dorset for a permanent role. You will manage customer accounts, collect debts and support cash-flow while delivering excellent customer service.

The position requires previous credit control experience, strong organisational and analytical skills, and proficiency with Excel, Outlook and accounting systems. It is a permanent role in a family-owned business with steady hours.