Credit Controller: Onsite Cash Collection Lead (Poole)

Talent Finance | B Corp™; Poole; On-site; GBP 25,000 - 32,000; Full time

Job summary

Talent Finance is seeking an experienced Credit Controller to join on a permanent, fully onsite basis in Poole, Dorset. You will own a ledger, drive collections, and reduce aged debt while building strong customer relationships through firm but professional conversations.

The role focuses on cash collection, resolving queries, and collaborating with internal teams to remove blockers to payment. A proactive mindset and prior ERP experience are essential for success.

Qualifications

• Proven experience in credit control and debt collection.
• Ability to manage a busy ledger and meet targets.
• Strong communication and negotiation skills.
• Experience with ERP systems and customer account reconciliations.
• Manufacturing or distribution sector exposure is a plus.

Responsibilities

• Proactively chasing outstanding and overdue debt by telephone and email.
• Managing a busy portfolio of customer accounts.
• Monitoring aged debt and prioritising accounts requiring action.
• Driving cash collection and reducing overdue balances.
• Building strong relationships with customers while maintaining a professional approach to collection.
• Investigating reasons for non payment and resolving outstanding queries.
• Working closely with internal teams to remove issues preventing payment.
• Escalating problematic or significantly overdue accounts where required.
• Agreeing and monitoring payment arrangements.
• Maintaining accurate notes and records across customer accounts.
• Supporting account reconciliations and cash allocation where required.
• Producing aged debt and collections reporting.
• Supporting month end Credit Control processes.
• Identifying opportunities to improve collections processes and controls.

Skills

Credit control

Cash collection

Aged debt management

Customer relationships

Phone communication

ERP systems

Microsoft Dynamics 365

Tools

Microsoft Dynamics 365

ERP software

Job description

Talent Finance is seeking an experienced Credit Controller to join on a permanent, fully onsite basis in Poole, Dorset. You will own a ledger, drive collections, and reduce aged debt while building strong customer relationships through firm but professional conversations.

The role focuses on cash collection, resolving queries, and collaborating with internal teams to remove blockers to payment. A proactive mindset and prior ERP experience are essential for success.