Credit Controller — Cash Flow & Collections Expert

Office Angels; Poole; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Permanent role

Full-time

Friendly team

Growth opportunity

Job summary

Office Angels is seeking an experienced Credit Controller for a busy, office-based finance team in Poole. The role centres on managing customer accounts, driving timely invoice collection, and maintaining strong client relationships.

The successful candidate will review accounts, assess creditworthiness, set appropriate limits and terms, reconcile accounts and support month-end processes while collaborating with internal stakeholders. Strong Excel and MS Office skills are essential.

Qualifications

• Previous experience within Credit Control, Accounts Receivable, or a similar finance role.
• Strong understanding of credit management principles and debt collection processes.
• Excellent communication and negotiation skills.
• Confident handling customer queries and resolving issues professionally.
• Strong attention to detail with excellent organisational skills.
• Experience with account reconciliations and financial systems.

Responsibilities

• Act as the main point of contact for customer account and payment queries.
• Proactively manage customer accounts to ensure timely collection of outstanding invoices.
• Review new and existing customer accounts, assessing creditworthiness and recommending appropriate credit limits and payment terms.
• Carry out account reconciliations and manage customer portals, including EDI integrations.
• Investigate and resolve invoice discrepancies and payment issues efficiently.
• Produce and distribute customer statements, overdue notices, and reminder communications.
• Monitor credit exposure and take action to minimise risk and reduce bad debt.
• Prepare and circulate regular reports on credit holds, account statuses, and debtor performance.
• Build and maintain strong working relationships with both customers and internal stakeholders.
• Support month-end processes, including preparation of consolidated invoices.
• Escalate significant issues and concerns where appropriate.

Skills

Credit control experience

Credit management

Communication skills

Negotiation skills

Attention to detail

Account reconciliations

Tools

Excel

Microsoft Office

Job description

Office Angels is seeking an experienced Credit Controller for a busy, office-based finance team in Poole. The role centres on managing customer accounts, driving timely invoice collection, and maintaining strong client relationships.

The successful candidate will review accounts, assess creditworthiness, set appropriate limits and terms, reconcile accounts and support month-end processes while collaborating with internal stakeholders. Strong Excel and MS Office skills are essential.