Credit Controller

Office Angels; Poole; Presencial; GBP 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent role

Full-time

Friendly team

Growth opportunity

Descripción de la vacante

Office Angels is seeking an experienced Credit Controller for a busy, office-based finance team in Poole. The role centres on managing customer accounts, driving timely invoice collection, and maintaining strong client relationships.

The successful candidate will review accounts, assess creditworthiness, set appropriate limits and terms, reconcile accounts and support month-end processes while collaborating with internal stakeholders. Strong Excel and MS Office skills are essential.

Formación

• Previous experience within Credit Control, Accounts Receivable, or a similar finance role.
• Strong understanding of credit management principles and debt collection processes.
• Excellent communication and negotiation skills.
• Confident handling customer queries and resolving issues professionally.
• Strong attention to detail with excellent organisational skills.
• Experience with account reconciliations and financial systems.

Responsabilidades

• Act as the main point of contact for customer account and payment queries.
• Proactively manage customer accounts to ensure timely collection of outstanding invoices.
• Review new and existing customer accounts, assessing creditworthiness and recommending appropriate credit limits and payment terms.
• Carry out account reconciliations and manage customer portals, including EDI integrations.
• Investigate and resolve invoice discrepancies and payment issues efficiently.
• Produce and distribute customer statements, overdue notices, and reminder communications.
• Monitor credit exposure and take action to minimise risk and reduce bad debt.
• Prepare and circulate regular reports on credit holds, account statuses, and debtor performance.
• Build and maintain strong working relationships with both customers and internal stakeholders.
• Support month-end processes, including preparation of consolidated invoices.
• Escalate significant issues and concerns where appropriate.

Conocimientos

Credit control experience

Credit management

Communication skills

Negotiation skills

Attention to detail

Account reconciliations

Herramientas

Excel

Microsoft Office

Descripción del empleo

Credit Controller

Location: Office-Based

Job Type: Permanent

Are you an experienced Credit Controller looking for your next opportunity? We are seeking a proactive and organised individual to join a busy finance team, where you'll play a key role in managing customer accounts, improving cash flow, and maintaining strong client relationships.

This is a fantastic opportunity for someone who enjoys building rapport with customers, resolving account queries, and working in a fast-paced finance environment.

Key Responsibilities

• Act as the main point of contact for customer account and payment queries.
• Proactively manage customer accounts to ensure timely collection of outstanding invoices.
• Review new and existing customer accounts, assessing creditworthiness and recommending appropriate credit limits and payment terms.
• Carry out account reconciliations and manage customer portals, including EDI integrations.
• Investigate and resolve invoice discrepancies and payment issues efficiently.
• Produce and distribute customer statements, overdue notices, and reminder communications.
• Monitor credit exposure and take action to minimise risk and reduce bad debt.
• Prepare and circulate regular reports on credit holds, account statuses, and debtor performance.
• Build and maintain strong working relationships with both customers and internal stakeholders.
• Support month-end processes, including preparation of consolidated invoices.
• Escalate significant issues and concerns where appropriate.

About You

• Previous experience within Credit Control, Accounts Receivable, or a similar finance role.
• Strong understanding of credit management principles and debt collection processes.
• Excellent communication and negotiation skills.
• Confident handling customer queries and resolving issues professionally.
• Strong attention to detail with excellent organisational skills.
• Experience with account reconciliations and financial systems.
• Comfortable working independently while contributing positively to a team environment.
• Proficient in Microsoft Office, particularly Excel.

What's on Offer?

• Permanent, full-time position.
• Friendly and supportive team environment.
• Opportunity to make a real impact within a growing finance function.
• Varied role with a mix of customer interaction, account management, and financial administration responsibilities.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

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