Credit Controller

Wilsons Auctions; Newtownabbey; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

On-site parking

Pension scheme

Health & wellbeing incentives

Professional development & growth

Job summary

Wilsons Auctions, the largest independently owned auction house in the UK and Ireland, seeks a Credit Controller to join the Head Office finance team in Belfast. You will protect cash flow, reduce debtor days and build strong relationships with customers, branches and senior colleagues.

You will own the Group debtors ledger, escalate overdue accounts, pursue payment and work with branches on larger invoices.

Qualifications

• Minimum two years' credit control experience.
• Experience with debt recovery via legal advisers.
• Experience attending court to pursue/defend customer debt.
• Excellent telephone and written communication skills.
• Advanced Excel: PivotTables, VLOOKUP/XLOOKUP, reporting and analysis.

Responsibilities

• Take ownership of the Group debtors ledger and escalate overdue accounts.
• Work with branches and customers to resolve disputes and secure payments.
• Influence processes by identifying weaknesses in terms and conditions and driving improvements.
• Support, train and coordinate less experienced colleagues across the branch network.
• Distribute the daily Out of Terms report and follow up with local teams.
• Manage problem debt with involvement from Financial Controller or Finance Director.
• Contact customers by phone, email and letters; initiate court or other recovery actions as needed.
• Maintain the bad and doubtful debt register and respond to audit queries.

Skills

Credit control

Debt recovery

Telephone communication

Written communication

Excel reporting

Tools

Excel (Advanced)

PivotTables

VLOOKUP

XLOOKUP

Job description

About Wilsons Auctions

Wilsons Auctions is the largest independently owned auction house operating across the UK and Ireland. With a network of 10 centres, we continue to grow and are seeking a Credit Controller to join our Head Office finance team.

Why this role matters:

You will help protect cash flow, reduce debtor days and minimise bad debt exposure, while building constructive relationships with customers, branches and senior colleagues across the Group.

The Opportunity

• Take ownership of an accurate Group debtors ledger and lead the escalation of difficult or overdue accounts.


• Work closely with branches and customers to resolve disputes, secure payment and ensure daily receipts are recorded accurately.


• Influence business processes, identify weaknesses in terms and conditions, and develop practical improvements.


• Support, train and coordinate less experienced colleagues across the branch network.

How You Will Make An Impact

• Maintain an accurate Group debtors ledger and distribute the daily Out of Terms report, following up with local teams.


• Manage problem debt that branches cannot resolve and involve the Financial Controller or Finance Director where necessary.


• Contact customers by telephone, email and written correspondence; initiate court or other recovery action where required.


• Challenge customer positions professionally, liaise with branches and protect positive commercial relationships.


• Work with branches on large invoices, suggest process improvements and identify issues in terms and conditions.


• Maintain the bad and doubtful debt register and respond clearly to audit queries.

Essential

WHAT YOU WILL BRING

• Minimum two years' credit control experience


• Experience working with legal advisers on debt recovery


• Experience attending court to pursue or defend customer debt


• Excellent telephone and written communication skills


• Advanced Excel: PivotTables, VLOOKUP/XLOOKUP, reporting and analysis

DESIRABLE

• Membership of the Chartered Institute of Credit Management, Institute of Accounting Technicians or a similar professional body


• Experience mentoring and training colleagues


• Practical use of AI to investigate issues, automate tasks or create agents

THE QUALITIES THAT SET YOU APART

• Confidence & resilience


• Commercial awareness


• Problem-solving


• Professionalism & integrity


• Clear communication


• Independent working


• Proactive & results-focused

Your working environment

You will join an eight-person Finance Team based in Belfast and work with colleagues across general accounting, banking and legal matters. The role is full-time and office-based. Occasional branch visits may be helpful for training, supporting local colleagues and developing broader knowledge of the business.

Hours of work

Monday to Friday, either 9.00am-5.30pm or 8.30am-5.00pm.

Why work at Wilsons Auctions?

We combine a professional and personal approach with current technology and industry insight. You will have opportunities to work with senior colleagues, influence how the business operates and develop your career.

Additional Holidays

Employee spending discounts

Health & wellbeing incentives

Professional development & growth

Advancement opportunities

Mental health first aid access

Employee recognition

Length-of-service bonus

Pension scheme

Retirement bonus

Bereavement leave

On-site parking

Full uniform provided

Paid eye examinations

FAIR, INCLUSIVE RECRUITMENT

We are committed to fair and consistent hiring, structured induction and ongoing training. We welcome candidates from all backgrounds and are committed to an inclusive, friendly workplace that values the skills and perspectives each person brings.

Shortlisting note

Wilsons Auctions reserves the right to apply desirable criteria for shortlisting where a high volume of applications is received.