Credit Controller

Wilsons Auctions Ltd; Antrim and Newtownabbey District; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

On-site parking

Full uniform provided

Paid eye examinations

Mental health first aid access

Employee recognition

Length-of-service bonus

Retirement bonus

Additional holidays

Job summary

Wilsons Auctions Ltd is seeking a Credit Controller to join our Head Office finance team in Belfast. The role focuses on protecting cash flow, reducing debtor days and minimising bad debt exposure through effective collections and customer relations.

You will manage the group debtors ledger, escalate overdue accounts, and collaborate with branches to secure payments while upholding commercial relationships across the Group.

Qualifications

• Minimum two years0s credit control experience.
• Experience working with legal advisers on debt recovery.
• Experience attending court to pursue or defend customer debt.
• Excellent telephone and written communication skills.
• Advanced Excel: PivotTables, VLOOKUP/XLOOKUP, reporting and analysis.

Responsibilities

• Take ownership of the group debtors ledger and escalate overdue accounts.
• Work with branches and customers to resolve disputes and secure payment.
• Influence processes, identify weaknesses in terms and conditions, and develop improvements.
• Support, train and coordinate colleagues across branches.
• Maintain the daily Out of Terms report and follow up with local teams.
• Contact customers by telephone, email and letters; initiate recovery actions when required.
• Manage bad and doubtful debt register and respond to audit queries.

Skills

Credit control

Debt recovery & legal liaison

Court experience

Telephone & written communication

Advanced Excel (PivotTables, VLOOKUP/X

Job description

Location: On site / Mallusk Rd, Newtownabbey BT36 4PP, UK
job type: Permanent / Full-time
Sector and subsector: Accounting & Finance | Finance
Annual Salary range:from £ 30,000.00 to £ 32,000.00

ABOUT WILSONS AUCTIONS

Wilsons Auctions is the largest independently owned auction house operating across the UK and Ireland. With a network of 10 centres, we continue to grow and are seeking a Credit Controller to join our Head Office finance team.

Why this role matters:

You will help protect cash flow, reduce debtor days and minimise bad debt exposure, while building constructive relationships with customers, branches and senior colleagues across the Group.

THE OPPORTUNITY

• Take ownership of an accurate Group debtors ledger and lead the escalation of difficult or overdue accounts.
• Work closely with branches and customers to resolve disputes, secure payment and ensure daily receipts are recorded accurately.
• Influence business processes, identify weaknesses in terms and conditions, and develop practical improvements.
• Support, train and coordinate less experienced colleagues across the branch network.

HOW YOU WILL MAKE AN IMPACT

• Maintain an accurate Group debtors ledger and distribute the daily Out of Terms report, following up with local teams.
• Manage problem debt that branches cannot resolve and involve the Financial Controller or Finance Director where necessary.
• Contact customers by telephone, email and written correspondence; initiate court or other recovery action where required.
• Challenge customer positions professionally, liaise with branches and protect positive commercial relationships.
• Work with branches on large invoices, suggest process improvements and identify issues in terms and conditions.
• Maintain the bad and doubtful debt register and respond clearly to audit queries.

WHAT YOU WILL BRING

ESSENTIAL

• Minimum two years’ credit control experience
• Experience working with legal advisers on debt recovery
• Experience attending court to pursue or defend customer debt
• Excellent telephone and written communication skills
• Advanced Excel: PivotTables, VLOOKUP/XLOOKUP, reporting and analysis

DESIRABLE

• Membership of the Chartered Institute of Credit Management, Institute of Accounting Technicians or a similar professional body
• Experience mentoring and training colleagues
• Practical use of AI to investigate issues, automate tasks or create agents
• Confidence & resilience
• Problem-solving
• Professionalism & integrity
• Clear communication
• Proactive & results-focused

YOUR WORKING ENVIRONMENT

You will join an eight-person Finance Team based in Belfast and work with colleagues across general accounting, banking and legal matters. The role is full-time and office-based. Occasional branch visits may be helpful for training, supporting local colleagues and developing broader knowledge of the business.

Hours of work

Monday to Friday, either 9.00am–5.30pm or 8.30am–5.00pm.

WHY WORK AT WILSONS AUCTIONS?

We combine a professional and personal approach with current technology and industry insight. You will have opportunities to work with senior colleagues, influence how the business operates and develop your career.

Additional holidays

Mental health first aid access

Employee recognition

Length-of-service bonus

Retirement bonus

On-site parking

Full uniform provided

Paid eye examinations

FAIR, INCLUSIVE RECRUITMENT

We are committed to fair and consistent hiring, structured induction and ongoing training. We welcome candidates from all backgrounds and are committed to an inclusive, friendly workplace that values the skills and perspectives each person brings.

Shortlisting note

Wilsons Auctions reserves the right to apply desirable criteria for shortlisting where a high volume of applications is received.