Assistant Credit Controller

Anglian Home Improvements; Norwich; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

31 days holiday + birthday off

Volunteer time off

Health & wellbeing benefits

Job summary

Anglian Home Improvements in Norwich is seeking an Assistant Credit Controller to join our busy finance team. You will support cash collection activities, maintain customer accounts, and help ensure accurate invoicing and payment tracking.

Key duties include contacting customers by phone and email about overdue payments, allocating payments, investigating queries, and producing reports. A proactive, detail-focused approach and proficiency in Excel are essential.

Qualifications

• Previous experience within Credit Control, or administration and customer service experience gained within a finance environment.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational skills.

Responsibilities

• Support the Credit Control team to manage customer accounts and outstanding balances.
• Contact customers by telephone and email regarding overdue payments.
• Allocate incoming payments and update customer records accurately.
• Investigate and resolve invoice and payment queries.
• Produce reports and maintain accurate account information.
• Assist with month-end processes and credit control administration.
• Build positive relationships with customers and internal stakeholders.

Skills

Communication skills

Organisation

Multitasking

Attention to detail

Customer service

Education

Credit control experience or admin/customer service in finance

Tools

Excel

Job description

Location: Norwich (on-site)

Salary: Competitive + Benefits

Are you organised, confident communicating with customers, and looking to develop your career within a busy finance team?

We're looking for an Assistant Credit Controller to join our growing national business. This is an excellent opportunity for someone with strong administration skills and an interest in finance to play a key role in supporting cash collection activities and maintaining customer accounts.

What you'll be doing:

• Supporting the Credit Control team to manage customer accounts and outstanding balances.
• Contacting customers by telephone and email regarding overdue payments.
• Allocating incoming payments and updating customer records accurately.
• Investigating and resolving invoice and payment queries.
• Producing reports and maintaining accurate account information.
• Assisting with month-end processes and credit control administration.
• Building positive relationships with both customers and internal stakeholders.

What we're looking for:

• Previous experience within Credit Control, or administration and customer service experience gained within a finance environment.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational skills.
• Confident using Microsoft Office, particularly Excel.
• A proactive approach with the ability to manage multiple tasks.
• Experience working within a finance or credit control environment would be advantageous, but not essential.

What you'll receive:

• Competitive Salary
• 31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
• Paid time off annually to volunteer
• Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
• Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
• Opportunity to work with a forward-thinking and supportive team.
• Career development and continuous learning opportunities.

This role would suit someone looking to build a long-term career in finance, credit control or accounts receivable, with the opportunity to develop these skills within a fast-paced and supportive business.

Important Information About Right to Work

We’re delighted that you’re considering joining our team. For this role, applications will only be accepted from individuals who already have the right to work in the UK, or who can independently secure this right. This position does not meet the Home Office requirements for employer visa sponsorship.

If you’re unsure about your eligibility, you can find helpful information on the UK government website . Thank you for your understanding

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees