Credit Controller

Wynnstay Group Plc; Llansantffraid-ym-Mechain; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Employee Assistance Programme with BUP

Profit related pay scheme

Life assurance 2x salary

25 days annual leave + bank holidays

Store discount at Wynnstay Stores

Training and professional development

Job summary

Wynnstay Group Plc is seeking an organised Credit Controller to join our Finance team in the UK. You will manage customer accounts, chase overdue balances and assess creditworthiness while balancing customer relations with commercial considerations.

The role involves working with Sales and Customer Services to support cash collection, maintain accurate records and improve processes. A proactive communicator with strong attention to detail will thrive.

Qualifications

• 2-5 years' experience in a Credit Control role
• Excellent communication and negotiation skills
• Strong attention to detail and a methodical approach to work
• Good problem-solving and decision-making skills
• Professional and confident telephone manner
• Ability to build and maintain effective relationships with customers and colleagues
• Strong organisational skills with the ability to manage multiple priorities
• Ability to work independently while contributing to a wider team
• Resilience and composure in challenging conversations and situations
• Proficient with finance systems and MS Office applications

Responsibilities

• Managing a portfolio of customer accounts and ownership of debt collection activities
• Ensuring timely collection of outstanding balances to support healthy cash flow
• Chasing overdue accounts via telephone, email and written correspondence
• Reviewing accounts and taking appropriate action to recover debts
• Conducting credit checks and assessing creditworthiness per policy
• Managing customer credit limits and regular account reviews
• Maintaining accurate records of communications and actions
• Collaborating with Sales, Customer Services and Finance to resolve queries
• Negotiating repayment arrangements balancing customer needs and commercial considerations
• Producing aged debt reports and highlighting high-risk accounts
• Supporting Accounts Receivable activities including payment allocation and setup
• Monitoring trends and identifying process improvements in collection and credit management

Skills

Credit control

Communication

Negotiation

Attention to detail

Problem solving

Telephone manner

Organisation

Teamwork

IT skills

Education

CICM / AAT qualification

Tools

Finance systems

Microsoft Office

Job description

Role Overview

Wynnstay Group is seeking an organised, proactive and customer-focused Credit Controller to join our Finance team and play a key role in supporting the financial strength and cash performance of the business.

Reporting to the Group Credit Manager, you will be responsible for managing a portfolio of customer accounts, ensuring timely collection of outstanding balances and helping to minimise credit risk across a diverse customer base. Working with both business customers and sole traders, you will build effective relationships, resolve account queries and take ownership of the credit control process from initial collection activity through to resolution.

This is an important role within a collaborative and supportive finance team, where attention to detail, commercial awareness and professional communication are highly valued. You will work closely with colleagues across Finance, Sales and Customer Services to support cash collection activities, maintain accurate account information and identify opportunities to improve processes and performance.

The role offers an excellent opportunity for an experienced Credit Controller who enjoys balancing customer relationships with sound commercial judgement and wants to contribute to a growing, values-led business.

Responsibilities

• Managing a portfolio of customer accounts and taking ownership of debt collection activities.
• Ensuring outstanding balances are collected in a timely manner to support healthy cash flow and reduce debtor days.
• Chasing overdue accounts through telephone, email and written communication using a professional and consistent approach.
• Reviewing customer accounts and taking appropriate action to recover overdue debts.
• Conducting credit checks and assessing customer creditworthiness in accordance with company policies and procedures.
• Managing customer credit limits and undertaking regular account reviews to support effective risk management.
• Maintaining accurate and up-to-date records of customer communications, collection activity and account actions.
• Working closely with internal departments to investigate and resolve customer queries that may affect payment.
• Negotiating repayment arrangements where appropriate while balancing customer needs with commercial considerations.
• Producing aged debt reports and highlighting high-risk accounts, overdue balances and potential bad debt concerns.
• Supporting wider Accounts Receivable activities, including payment allocation, account maintenance and customer account setup.
• Monitoring trends and identifying opportunities to improve collection processes and credit management controls.
• Building positive working relationships with customers and internal stakeholders to support effective debt recovery.
• Contributing to agreed objectives and complying with company policies, procedures and financial controls.

What We're Looking For

Essential

• Proven experience in a Credit Control role, ideally with 2-5 years' experience.
• Excellent communication and negotiation skills.
• Strong attention to detail and a methodical approach to work.
• Good problem-solving and decision-making skills.
• Professional and confident telephone manner.
• Ability to build and maintain effective working relationships with customers and colleagues.
• Strong organisational skills, with the ability to manage multiple priorities effectively.
• Ability to work independently whilst contributing positively as part of a wider team.
• Resilience and confidence when handling challenging conversations and difficult situations.
• Good IT skills and experience using finance systems and Microsoft Office applications.

Desirable

• CICM, AAT or equivalent finance or credit management qualification.
• Currently studying towards a CICM qualification or willingness to undertake professional development in credit management.
• Experience working within a multi-site, retail, agricultural or commercial environment.
• Knowledge of credit risk assessment and debtor management best practice.

Benefits

• Competitive salary.
• Employee Assistance Programme with BUPA.
• Company profit related pay scheme.
• Life assurance of twice your salary following successful completion of probation.
• 25 days' annual leave plus UK bank holidays.
• Employee discount at Wynnstay Stores.
• Ongoing training and development opportunities, including professional qualification support where appropriate.
• Opportunity to join a supportive, values-led organisation with a turnover of £613 million and over 900 colleagues nationwide.

Reporting To

Group Credit Manager