Credit Controller

Bibby Financial Services; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services company is seeking an experienced credit control professional to manage a portfolio of clients. Responsibilities include maintaining relationships, providing exceptional customer service, and ensuring security and profitability. Ideal candidates will have credit control experience, strong communication skills, and be numerate. The role is based in Leicester and emphasizes inclusivity in the workplace.

Qualifications

• Credit control experience and customer service experience in an office environment.
• Good communication and IT skills with attention to detail.

Responsibilities

• Ensure efficient credit control of portfolio clients.
• Provide excellent customer service and maintain client relationships.
• Identify and generate new business opportunities.

Skills

Communication skills

Relationship building

Excellent customer service

Attention to detail

Decision-making

Numerate

Tools

Microsoft Office

Job description

Key Responsibilities and Accountabilities

• Ensure the security and profitability of Bibby through efficient and effective credit control of a portfolio of clients.
• Establish and maintain a professional and efficient relationship with the allocated portfolio of clients.
• Provide excellent standards of customer service internally and externally.
• Ensure that security is maintained at all times within the systems operated by the company.
• Identify and generate new business opportunities for the sales team to convert.
• Proactively seek to understand clients to spot both warning signs and opportunities.
• Perform other duties or projects commensurate with the level of responsibility, for which the holder has necessary experience and/or training.

Key Skills

• Communication skills – maintain high-level professional conduct with internal and external customers via face to face, phone, email and written communication.
• Relationship building – establish rapport; establish and maintain a professional + ‘expert’ relationship with clients through efficient credit control and understand their business.
• Provide excellent customer service – manage credit control of client portfolio while providing a high level of service and protecting Bibby’s security.
• Listen and interpret information – good listening skills, understand how and when to action information for the appropriate person.
• Understand needs – see things from clients’ point of view, identify their needs and adopt a sympathetic approach whilst protecting Bibby’s security.
• Attention to detail.
• Decision-making – set credit limits within guidelines, make recommendations/propose decisions, and back up decisions to the line manager.
• Develop solutions, problem solve and agree matters with people – monitor collection performance and recommend appropriate solutions.
• Ability to say ‘no’.
• Takes initiative – use appropriate chasing techniques, recommend alternative collection techniques, take responsibility for actions, manage time, prioritise work and plan ahead.
• Use, develop and sell Bibby’s products and processes.
• Manage risk – knowledge of clients’ business, awareness of money‑laundering and data‑protection legislation, monitor risk and possible fraud.
• Numerate – demonstrate ability to work with numbers.
• Financial understanding – general understanding of financial management, audited accounts and risk management.
• IT skills – intermediate PC knowledge, good keyboard skills and competence in Microsoft Office.

Requirements of the Role

• Experience – credit control experience, office environment and customer service experience.
• Skills – good communication, excellent customer service, attention to detail and IT.
• Qualifications – N/A.

Desirable for the Role

• Experience – credit control experience in a financial service environment.
• Skills – managing risk, sales.
• Qualifications – basic IT, customer service / administration NVQ.

We're absolutely committed to being a truly inclusive place to work, where everyone has an equal opportunity to reach their true potential. Let us know if you need adjustments to support you through any stage of the recruitment process.

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