Credit Control Team Leader / Manager

Job Advert; Milton Keynes; On-site; GBP 37,000 - 40,000; Full time

Job summary

We are seeking a Credit Control Team Leader / Manager to head a credit control function in Milton Keynes. This role focuses on improving cash flow, reducing aged debt and strengthening customer relationships while leading and developing a dedicated team.

You will oversee day-to-day credit control operations, manage debt recovery and monitor performance against key financial targets. A strong leadership and analytical mindset is essential.

Qualifications

• Extensive credit control experience in a senior or management role.
• Qualifications in credit management, finance or accounting.
• Strong analytical skills and commercial awareness.
• Experience with credit management and accounting systems.
• Excellent negotiation and problem-solving skills.
• Proven team leadership and people management experience.
• Strong organisation, communication and attention to detail.

Responsibilities

• Develop and implement credit control strategies to improve cash flow.
• Set and review credit policies, limits and procedures.
• Assess customer creditworthiness and manage credit risk.
• Oversee debt collection and resolve overdue accounts.
• Manage bad debt provisions, write-offs and payment plans.
• Liaise with credit agencies and solicitors on debt recovery.
• Monitor cash collection, aged debt and DSO targets.
• Report on performance, risks and collection trends.
• Build strong customer relationships and resolve payment disputes.
• Oversee statements, reminders and debt follow-ups.
• Lead, coach and develop the credit control team.
• Work with other departments to improve processes and controls.

Skills

Credit control leadership

Leadership

Analytical skills

Commercial awareness

Team leadership

Negotiation

Problem solving

Communication

Attention to detail

Education

Credit management/finance/accounting qualifications

Tools

Credit management systems

Accounting systems

Job description

Credit Control Team Leader / Manager

Location: Milton Keynes (fully office based)

Hours: Full Time - Monday to Friday

Contract: Permanent

Salary: £37,000 - £40,000

Are you an experienced credit control professional with strong leadership skills and a proven track record of improving cash flow, reducing aged debt and building customer relationships?

We are recruiting for a Credit Control Team Leader / Manager to lead a credit control function within an established business. This is an excellent opportunity to drive collection performance, manage credit risk and improve processes while leading and developing a team.

About the role:

You will oversee day-to-day credit control operations, manage debt recovery and monitor performance against key financial targets. You will work closely with senior management and other departments to improve cash flow, strengthen financial controls and maintain positive customer relationships.

Key responsibilities will include:

• Develop credit control strategies to improve cash flow and reduce bad debt.
• Set and review credit policies, limits and procedures.
• Assess customer creditworthiness and manage credit risk.
• Oversee debt collection and resolve overdue accounts.
• Manage bad debt provisions, write-offs and payment plans.
• Liaise with credit agencies and solicitors on debt recovery.
• Monitor cash collection, aged debt and DSO targets.
• Report on performance, risks and collection trends.
• Build strong customer relationships and resolve payment disputes.
• Oversee statements, payment reminders and debt follow-ups.
• Lead, coach and develop the credit control team.
• Work with other departments to improve processes and controls.

The successful candidate will ideally have:

• Extensive credit control experience in a senior or management role.
• Relevant qualifications in credit management, finance or accounting.
• Strong analytical skills and commercial awareness.
• Experience with credit management and accounting systems.
• Excellent negotiation and problem-solving skills.
• Proven team leadership and people management experience.
• Strong organisation, communication and attention to detail.

If you're an experienced credit control professional who enjoys leading teams, improving financial performance and building strong customer relationships, we'd love to hear from you!

OA is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted.