Credit Control Team Leader / Manager

Osborne Appointments; Aylesbury; On-site; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Equal opportunities employer

Job summary

Osborne Appointments is seeking a Credit Control Team Leader/Manager in Milton Keynes to lead a busy credit control function. You will drive cash collection, manage debt recovery, and mentor a team while collaborating with senior management to enhance controls and customer relations.

The role requires extensive senior credit control experience, relevant qualifications, and strong negotiation and communication skills. Office-based, permanent, full-time.

Qualifications

• Extensive credit control experience in a senior or management role.
• Relevant qualifications in credit management, finance or accounting.
• Strong analytical skills and commercial awareness.
• Experience with credit management and accounting systems.
• Excellent negotiation and problem-solving skills.
• Proven team leadership and people management experience.
• Strong organisation, communication and attention to detail.

Responsibilities

• Develop credit control strategies to improve cash flow and reduce bad debt.
• Set and review credit policies, limits and procedures.
• Assess customer creditworthiness and manage credit risk.
• Oversee debt collection and resolve overdue accounts.
• Manage bad debt provisions, write-offs and payment plans.
• Liaise with credit agencies and solicitors on debt recovery.
• Monitor cash collection, aged debt and DSO targets.
• Report on performance, risks and collection trends.
• Build strong customer relationships and resolve payment disputes.
• Oversee statements, payment reminders and debt follow-ups.
• Lead, coach and develop the credit control team.
• Work with other departments to improve processes and controls.

Skills

Credit control leadership

Team management

Cash flow improvement

Credit risk assessment

Debt collection

Analytical skills

Negotiation

Communication

Education

Credit management qualification

Accounting/Finance degree

Tools

Credit management software

Accounting systems

Job description

Credit Control Team Leader / Manager

Location: Milton Keynes (fully office based)

Hours: Full Time Monday to Friday

Contract: Permanent

Salary: £37,000 - £40,000

Are you an experienced credit control professional with strong leadership skills and a proven track record of improving cash flow, reducing aged debt and building customer relationships?

We are recruiting for a Credit Control Team Leader / Manager to lead a credit control function within an established business. This is an excellent opportunity to drive collection performance, manage credit risk and improve processes while leading and developing a team.

About the role:

You will oversee day-to-day credit control operations, manage debt recovery and monitor performance against key financial targets. You will work closely with senior management and other departments to improve cash flow, strengthen financial controls and maintain positive customer relationships.

Key responsibilities will include:

• Develop credit control strategies to improve cash flow and reduce bad debt.


• Set and review credit policies, limits and procedures.


• Assess customer creditworthiness and manage credit risk.


• Oversee debt collection and resolve overdue accounts.


• Manage bad debt provisions, write-offs and payment plans.


• Liaise with credit agencies and solicitors on debt recovery.


• Monitor cash collection, aged debt and DSO targets.


• Report on performance, risks and collection trends.


• Build strong customer relationships and resolve payment disputes.


• Oversee statements, payment reminders and debt follow-ups.


• Lead, coach and develop the credit control team.


• Work with other departments to improve processes and controls.

The successful candidate will ideally have:

• Extensive credit control experience in a senior or management role.


• Relevant qualifications in credit management, finance or accounting.


• Strong analytical skills and commercial awareness.


• Experience with credit management and accounting systems.


• Excellent negotiation and problem-solving skills.


• Proven team leadership and people management experience.


• Strong organisation, communication and attention to detail.

If you're an experienced credit control professional who enjoys leading teams, improving financial performance and building strong customer relationships, we'd love to hear from you!

OA is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted.