Credit Control Team Leader

Major Recruitment Midlands Perms; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

Major Recruitment Midlands Perms is seeking a Credit Control Team Leader for a permanent, on-site position. You will lead the credit control function, drive cash collection, and oversee policies and reporting to optimize cash flow.

You will manage a team, assess creditworthiness, negotiate with clients, and collaborate with sales, finance, and executives to enforce best practices. The role emphasizes compliance, performance metrics, and strong client relationships.

Qualifications

• Extensive experience in credit control leadership and management.
• Strong analytical skills with focus on credit management and finance.
• Excellent negotiation and decision-making abilities.
• Proven leadership and ability to drive high-performing teams.
• Attention to detail, organization, and relationship management.
• Knowledge of laws, regulations and best practices in credit management.

Responsibilities

• Develop and implement credit control strategies to minimize bad debts and optimize cash flow.
• Establish, enforce, and review credit policies and procedures for compliance.
• Assess creditworthiness and set limits using financial analysis and reports.
• Oversee debt collection while maintaining strong client relationships.
• Manage write-offs, provisions, and payment plans per policy.
• Liaise with external credit agencies and solicitors to mitigate risks.
• Drive cash collection and reduce aged debt; monitor DSO and KPIs.
• Prepare detailed performance reports for senior management.
• Build relationships with key clients to ensure timely payments and resolve disputes.
• Oversee client statements, reminders and follow-ups for consistency.
• Lead, mentor, and develop the credit control team with regular reviews.

Skills

Credit control leadership

Financial analysis

Negotiation

Team management

Communication skills

Regulatory knowledge

Education

Professional qualifications in credit management

Tools

Credit management software

Accounting software

Job description

Credit Control Team Leader - Permanent - 5 days office

• Develop and implement credit control strategies to minimize bad debts, enhance cash flow, and optimize credit management processes. Collaborate with sales, marketing, finance, and executive teams to establish efficient systems.
• Establish, enforce, and regularly review credit policies and procedures, ensuring compliance with regulations and industry standards.
• Assess the creditworthiness of new and existing customers, set appropriate credit limits, and make informed decisions on credit applications through financial analysis and credit report reviews.
• Oversee the collection of outstanding debts, employing effective recovery processes to ensure timely customer payments while maintaining exceptional customer relationships.
• Manage write-offs, bad debt provisions, and payment plans, ensuring accurate documentation and adherence to company policies.
• Act as the primary liaison with external credit agencies and solicitors, fostering strong partnerships to mitigate risks.
• Drive achievement of cash collection and aged debt reduction targets, ensuring Days Sales Outstanding (DSO) metrics remain within acceptable ranges. Establish and monitor KPIs to improve debtor collection processes.
• Prepare and deliver detailed performance reports on credit control activities to senior management, highlighting key payment trends, risks, and opportunities for improvement.
• Build and maintain strong relationships with key clients to facilitate timely payments and effectively resolve disputes.
• Oversee client statement production, reminders, and follow-up communications to ensure consistency and efficiency.
• Lead, mentor, and support the credit control team, fostering professional development and ensuring high performance through regular 1:1s, coaching, and annual reviews.

What They are Looking For:

• Extensive experience in credit control, with a proven track record of success in a senior management role.
• Relevant professional qualifications in credit management, finance, or accounting.
• Strong analytical skills with advanced proficiency in credit management and accounting software.
• Exceptional negotiation, decision-making, and problem-solving abilities.
• Proven leadership and team management skills, with the ability to motivate and inspire high-performing teams.
• Excellent attention to detail, accuracy, and organizational skills.
• Outstanding communication and interpersonal skills, with a focus on maintaining positive client relationships.
• A proactive and results-oriented mindset, with the ability to identify risks and opportunities for improvement.
• Knowledge of relevant laws, regulations, and best practices in credit management.