Credit Control Team Leader

Major Recruitment Midlands Perms; Aylesbury; On-site; GBP 40,000 - 55,000; Full time

Job summary

Major Recruitment Midlands Perms is seeking a Credit Control Team Leader for a permanent in-office role in the United Kingdom. You will lead the credit control function, design and enforce policies, and drive cash collection to improve liquidity.

You will assess customer creditworthiness, set limits, oversee collections and disputes, collaborate with sales and finance, and report KPIs to senior management while mentoring a high-performing team.

Qualifications

• Senior management experience in credit control
• Qualifications in credit management/finance
• Strong analytical skills with software proficiency
• Excellent communication and negotiation skills
• Ability to lead and develop a team
• Knowledge of laws and regulations in credit management

Responsibilities

• Lead the credit control function and mentor the team.
• Develop and enforce credit policies and procedures.
• Assess customer creditworthiness and set limits.
• Oversee debt collection and payment recovery processes.
• Prepare detailed performance reports for senior management.
• Maintain strong client relationships to ensure timely payments.
• Collaborate with external agencies and solicitors.
• Monitor DSO and KPIs to improve collections.

Skills

Credit risk assessment

Cash flow optimization

Financial analysis

Leadership

Negotiation

Regulatory knowledge

Stakeholder management

Education

Professional qualifications in credit management

Tools

Credit management software

Job description

Credit Control Team Leader - Permanent - 5 days office

• Develop and implement credit control strategies to minimize bad debts, enhance cash flow, and optimize credit management processes. Collaborate with sales, marketing, finance, and executive teams to establish efficient systems.
• Establish, enforce, and regularly review credit policies and procedures, ensuring compliance with regulations and industry standards.
• Assess the creditworthiness of new and existing customers, set appropriate credit limits, and make informed decisions on credit applications through financial analysis and credit report reviews.
• Oversee the collection of outstanding debts, employing effective recovery processes to ensure timely customer payments while maintaining exceptional customer relationships.
• Manage write-offs, bad debt provisions, and payment plans, ensuring accurate documentation and adherence to company policies.
• Act as the primary liaison with external credit agencies and solicitors, fostering strong partnerships to mitigate risks.
• Drive achievement of cash collection and aged debt reduction targets, ensuring Days Sales Outstanding (DSO) metrics remain within acceptable ranges. Establish and monitor KPIs to improve debtor collection processes.
• Prepare and deliver detailed performance reports on credit control activities to senior management, highlighting key payment trends, risks, and opportunities for improvement.
• Build and maintain strong relationships with key clients to facilitate timely payments and effectively resolve disputes.
• Oversee client statement production, reminders, and follow-up communications to ensure consistency and efficiency.
• Lead, mentor, and support the credit control team, fostering professional development and ensuring high performance through regular 1:1s, coaching, and annual reviews.

What They are Looking For:

• Extensive experience in credit control, with a proven track record of success in a senior management role.
• Relevant professional qualifications in credit management, finance, or accounting.
• Strong analytical skills with advanced proficiency in credit management and accounting software.
• Exceptional negotiation, decision-making, and problem-solving abilities.
• Proven leadership and team management skills, with the ability to motivate and inspire high-performing teams.
• Excellent attention to detail, accuracy, and organizational skills.
• Outstanding communication and interpersonal skills, with a focus on maintaining positive client relationships.
• A proactive and results-oriented mindset, with the ability to identify risks and opportunities for improvement.
• Knowledge of relevant laws, regulations, and best practices in credit management.