Credit Control Team Leader

Major Recruitment Midlands Perms; Fenny Stratford; On-site; GBP 45,000 - 62,000; Full time

Job summary

Major Recruitment Midlands Perms is seeking a Credit Control Team Leader to drive credit control strategies and optimize cash flow. Based in the UK, you will lead a team, enforce policies, assess credit risk, and collaborate with sales, finance, and executives to improve collections and debtor performance.

You will oversee credit policy development, liaise with external agencies, and report on KPIs and trends to senior management.

Qualifications

• Extensive experience in credit control with a proven track record in a senior management role.
• Strong analytical skills with expertise in credit management and accounting software.
• Excellent negotiation, decision-making and problem-solving abilities.
• Proven leadership and ability to motivate high-performing teams.
• Outstanding attention to detail and strong organizational skills.

Responsibilities

• Develop and implement credit control strategies to minimize bad debts and optimize cash flow.
• Establish and enforce credit policies ensuring regulatory compliance.
• Assess creditworthiness, set limits, and review credit applications through financial analysis.
• Lead collections, negotiate settlements, and maintain client relationships to ensure timely payments.
• Oversee write-offs, provisions, and payment plans per company policy.
• Act as liaison with external credit agencies and solicitors to mitigate risks.
• Set KPIs and monitor performance to improve debtor collection processes.
• Prepare detailed management reports highlighting trends, risks, and opportunities.
• Mentor and coach the credit control team with regular reviews and development plans.

Skills

Credit control

Senior management

Leadership

Negotiation

Financial analysis

Debt collection

Client relationship management

Regulatory compliance

KPIs

Coaching

Education

Professional qualifications in credit management/finance/accounting

Tools

Credit management software

Accounting software

Job description

Credit Control Team Leader - Permanent - 5 days office

• Develop and implement credit control strategies to minimize bad debts, enhance cash flow, and optimize credit management processes. Collaborate with sales, marketing, finance, and executive teams to establish efficient systems.
• Establish, enforce, and regularly review credit policies and procedures, ensuring compliance with regulations and industry standards.
• Assess the creditworthiness of new and existing customers, set appropriate credit limits, and make informed decisions on credit applications through financial analysis and credit report reviews.
• Oversee the collection of outstanding debts, employing effective recovery processes to ensure timely customer payments while maintaining exceptional customer relationships.
• Manage write-offs, bad debt provisions, and payment plans, ensuring accurate documentation and adherence to company policies.
• Act as the primary liaison with external credit agencies and solicitors, fostering strong partnerships to mitigate risks.
• Drive achievement of cash collection and aged debt reduction targets, ensuring Days Sales Outstanding (DSO) metrics remain within acceptable ranges. Establish and monitor KPIs to improve debtor collection processes.
• Prepare and deliver detailed performance reports on credit control activities to senior management, highlighting key payment trends, risks, and opportunities for improvement.
• Build and maintain strong relationships with key clients to facilitate timely payments and effectively resolve disputes.
• Oversee client statement production, reminders, and follow-up communications to ensure consistency and efficiency.
• Lead, mentor, and support the credit control team, fostering professional development and ensuring high performance through regular 1:1s, coaching, and annual reviews.

What They are Looking For:

• Extensive experience in credit control, with a proven track record of success in a senior management role.
• Relevant professional qualifications in credit management, finance, or accounting.
• Strong analytical skills with advanced proficiency in credit management and accounting software.
• Exceptional negotiation, decision-making, and problem-solving abilities.
• Proven leadership and team management skills, with the ability to motivate and inspire high-performing teams.
• Excellent attention to detail, accuracy, and organizational skills.
• Outstanding communication and interpersonal skills, with a focus on maintaining positive client relationships.
• A proactive and results-oriented mindset, with the ability to identify risks and opportunities for improvement.
• Knowledge of relevant laws, regulations, and best practices in credit management