Credit Control Team Leader / Manager

Osborne Appointments; Milton Keynes; On-site; GBP 37,000 - 40,000; Full time

Job summary

Osborne Appointments in Milton Keynes is seeking an experienced Credit Control Team Leader/Manager. The role is office-based, full-time and permanent, with a salary of £37,000–£40,000 per year.

You will lead the credit control function, drive cash flow improvements, manage debt recovery and develop the team while collaborating with senior management to strengthen financial controls and customer relationships.

Qualifications

• Extensive credit control experience in a senior or management role.
• Relevant qualifications in credit management, finance or accounting.
• Strong analytical skills and commercial awareness.
• Experience with credit management and accounting systems.
• Excellent negotiation and problem-solving skills.
• Proven team leadership and people management experience.
• Strong organisation, communication and attention to detail.

Responsibilities

• Develop credit control strategies to improve cash flow and reduce bad debt.
• Set and review credit policies, limits and procedures.
• Assess customer creditworthiness and manage credit risk.
• Oversee debt collection and resolve overdue accounts.
• Manage bad debt provisions, write-offs and payment plans.
• Liaise with credit agencies and solicitors on debt recovery.
• Monitor cash collection, aged debt and DSO targets.
• Report on performance, risks and collection trends.
• Build strong customer relationships and resolve payment disputes.
• Oversee statements, payment reminders and debt follow-ups.
• Lead, coach and develop the credit control team.
• Work with other departments to improve processes and controls.

Skills

Credit control leadership

Debt collection

Credit management

Team leadership

Analytical skills

Commercial awareness

Negotiation

Communication

Education

Credit management/finance/accounting qualifications

Tools

Credit management systems

Job description

Location: Milton Keynes (fully office based)

Hours: Full Time – Monday to Friday

Contract: Permanent

Salary: £37,000 - £40,000

Are you an experienced credit control professional with strong leadership skills and a proven track record of improving cash flow, reducing aged debt and building customer relationships?

We are recruiting for a Credit Control Team Leader / Manager to lead a credit control function within an established business. This is an excellent opportunity to drive collection performance, manage credit risk and improve processes while leading and developing a team.

About the role

You will oversee day-to-day credit control operations, manage debt recovery and monitor performance against key financial targets. You will work closely with senior management and other departments to improve cash flow, strengthen financial controls and maintain positive customer relationships.

Key responsibilities will include

• Develop credit control strategies to improve cash flow and reduce bad debt.
• Set and review credit policies, limits and procedures.
• Assess customer creditworthiness and manage credit risk.
• Oversee debt collection and resolve overdue accounts.
• Manage bad debt provisions, write-offs and payment plans.
• Liaise with credit agencies and solicitors on debt recovery.
• Monitor cash collection, aged debt and DSO targets.
• Report on performance, risks and collection trends.
• Build strong customer relationships and resolve payment disputes.
• Oversee statements, payment reminders and debt follow-ups.
• Lead, coach and develop the credit control team.
• Work with other departments to improve processes and controls.

The successful candidate will ideally have

• Extensive credit control experience in a senior or management role.
• Relevant qualifications in credit management, finance or accounting.
• Strong analytical skills and commercial awareness.
• Experience with credit management and accounting systems.
• Excellent negotiation and problem-solving skills.
• Proven team leadership and people management experience.
• Strong organisation, communication and attention to detail.

OA is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Please note that due to the high volume of applications we receive, only shortlisted candidates will be contacted.