Credit Control Team Leader

Michael Page; Lancashire; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

On-site parking

Development opportunities

Progression opportunities

Job summary

Michael Page Blackburn is seeking a Credit Control Team Leader to oversee day-to-day credit control operations, ensuring outstanding debts are managed and customer accounts stay within agreed terms.

You will lead and develop a team of credit controllers, monitor aged debt, set KPIs, and work with sales and finance to resolve queries and protect cash flow. This is a hybrid role with 3 days in the office and 2 days at home.

Qualifications

• Previous experience in credit control, ideally at a senior or supervisory level.
• Experience managing, mentoring or developing a team.
• Strong knowledge of credit control and debt collection processes.
• Excellent communication and negotiation skills.

Responsibilities

• Leading, motivating and developing the credit control team.
• Managing the day-to-day credit control function.
• Monitoring aged debt and ensuring outstanding balances are actively pursued.
• Setting and monitoring team KPIs and performance targets.
• Reviewing customer accounts and credit limits.
• Handling escalated customer queries and complex debt issues.
• Working closely with sales, finance and other departments to resolve account queries.
• Producing regular aged debt and performance reports.
• Identifying opportunities to improve credit control processes and procedures.
• Supporting cash collection and maintaining strong cash flow.
• Ensuring appropriate credit control procedures and controls are followed.
• Providing regular updates and reporting to senior management.

Skills

Communication skills

Negotiation skills

Analytical ability

Organisational skills

Tools

Excel

Job description

Credit Control Team Leader
Location: Blackburn
Salary: Up to 35,000 per annum
Contract: Full-time, Permanent
Working Pattern: Hybrid - 3 days in office, 2 days WFH

Client Details

As Credit Control Team Leader, you'll be responsible for overseeing the day-to-day credit control operation, ensuring outstanding debts are managed effectively and customer accounts are kept within agreed terms.

You’ll lead and support a team of credit controllers, monitor performance and work closely with internal departments and customers to resolve queries and minimise overdue debt.

Description

The key responsibilities of a Credit Control Team Leader:

• Leading, motivating and developing the credit control team
• Managing the day-to-day credit control function
• Monitoring aged debt and ensuring outstanding balances are actively pursued
• Setting and monitoring team KPIs and performance targets
• Reviewing customer accounts and credit limits
• Handling escalated customer queries and complex debt issues
• Working closely with sales, finance and other departments to resolve account queries
• Producing regular aged debt and performance reports
• Identifying opportunities to improve credit control processes and procedures
• Supporting cash collection and maintaining strong cash flow
• Ensuring appropriate credit control procedures and controls are followed
• Providing regular updates and reporting to senior management

Profile

A successful Credit Control Team Leader will have:

• Previous experience in credit control, ideally at a senior or supervisory level - essential
• Experience managing, mentoring or developing a team
• Strong knowledge of credit control and debt collection processes
• Excellent communication and negotiation skills
• A confident and professional approach when dealing with customers
• Strong attention to detail and organisational skills
• The ability to analyse aged debt and identify areas requiring action
• Good Excel skills
• A proactive approach with the ability to work independently and as part of a wider finance team

Job Offer

• A salary up to 35,000 per annum
• Hybrid working - 3 days in office, 2 days working from home
• Flexible core working hours
• On-site free car parking
• Exciting opportunity to work within a growing business
• Genuine progression and development opportunities