Credit Control Manager

Trades Workforce Solutions; Tewkesbury; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading family-owned business in Tewkesbury is seeking an experienced Credit Control Manager to oversee debt management and collections. The successful candidate will lead a team, manage day-to-day operations, and ensure excellent customer relations. Key responsibilities include updating management on collection progress, developing team members, and implementing effective procedures. Ideal candidates will have strong leadership skills and a passion for customer service in a fast-paced environment.

Qualifications

• Experience in debt collection and management.
• Strong interpersonal skills for customer engagement.
• Ability to lead and develop a team.

Responsibilities

• Manage the day to day debt collection process.
• Provide management updates on collection progress.
• Lead, train, and develop team members.
• Implement procedures for debt management across the business.
• Motivate team to meet KPIs.
• Initiate projects to improve operations.
• Build relationships with customers and external contacts.

Skills

Debt management

Customer service

Team leadership

KPI management

Relationship building

Job description

Credit Control Manager| Tewkesbury | up to £38,000 (please also apply if you are an experienced Credit Controller looking for a step up.)

This UK leading family-owned business is renowned for delivering the finest products and customer service.

The Company

This UK leading family-owned business is renowned for delivering the finest products and customer service.

Role

My client is seeking an experienced and dynamic credit control manager to lead and enhance their debt management and collections function. You will play a key role in a dynamic and fast paced department and will be a valued member of the Finance team. You will be working with all levels of management internally and customers externally, and a desire to provide excellent customer service is essential.

Key responsibilities

• Manage and participate in the day to day debt collection process for the Company
• Provide updates and information to Management on collection progress
• Lead, train and develop team members
• Implement and maintain procedures and practices for the debt management function across the whole business
• Motivate team to meet individual and team KPI’s
• Initiate and undertake projects to improve operations, as necessary
• Work with Sales, participate in any initiatives to implement and improve IT/systems; and others, as required
• Build relationships with customers and key external contacts
• Proactively manage accounts with our Legal advisors
• Manage and obtain authority for bad debt write offs
• Work with the Head of Finance for periodic review of bad debt provision and provide updates/ comments
• Take money to local bank branch for banking
• Visit depots, undertaking training of onsite collection staff and be responsible for reporting on their progress to management.

For further information, please contact Rhian Mountjoy on 07928 666145 or [e-mail]

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