Credit Control Assistant (6-month Fixed Term)

Jones Whyte; Glasgow; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Company pension scheme (Royal London)

Medicash health plan

Holiday loyalty scheme: up to 5 extra休

Buy or sell up to 3 days’ holiday each

Early finish on your birthday

Hybrid working after induction

Enhanced maternity and paternity pay

Salary Extras: discounts at retailers

Job summary

Jones Whyte LLP is seeking a Credit Control Assistant for a 6-month fixed-term period in Glasgow. You will join the Finance team, handling client invoices and payments, with a 9am–5pm, Monday–Friday schedule. The role is full-time and offers hybrid working on completion of induction.

You will liaise with clients to collect balances, set up payment plans, and maintain accurate case files. Experience in credit control and strong customer service skills are essential.

Qualifications

• Experience in credit control, collections or a similar payments role.
• Customer service experience with a confident and courteous phone manner.
• Strong attention to detail and accuracy with figures.
• Ability to manage your own workload and prioritise across several departments.
• Working knowledge of Microsoft Office, particularly Excel and Outlook.

Responsibilities

• Raise invoices and send them to clients.
• Contact clients about outstanding balances by phone and email.
• Take card payments over the phone.
• Answer client questions about bills and payments.
• Set up and monitor payment plans where needed.
• Update case files and payment status in our case management system.
• Work with teams across the firm to resolve billing queries.

Skills

Credit control experience

Customer service (phone manner)

Attention to detail

Workload prioritisation

Tools

Microsoft Office (Excel & Outlook)

Job description

Role title: Credit Control Assistant (6-Month Fixed Term)
Department: Finance
Location: Glasgow (West George Street)
Contract: Fixed term, 6 months, full time
Hours: 35 hours a week, Monday to Friday, 9am to 5pm
Experience: Credit control or a similar payments role, plus customer service

Jones Whyte
Jones Whyte is a 300-strong Law firm with offices in Glasgow and Edinburgh. We were named a Top Employer 2025 by The Herald and s1jobs, and Firm of the Year 2026 (over 250 employees) at the Scottish Legal Awards.

The opportunity
Every department in the firm relies on our credit control function to invoice clients and get paid on time. For the next six months, you’ll be the person clients speak to about their bills. You’ll take payments, agree payment plans and keep case files up to date, all at a firm that is growing quickly.

The team
You will join our Finance team at West George Street and report to Laura Stuart, Head of Credit Control. The wider team is made up of the Finance Director, Head Cashier, Legal Cashiers, Credit Controllers and Cashroom Assistants. You will have a structured induction, a named point of contact, regular check-ins. You will also work with fee earners and support staff in every department, so you will get to know the wider firm quickly.

What you will do

• Raise invoices and send them to clients
• Contact clients about outstanding balances by phone and email
• Take card payments over the phone
• Answer client questions about bills and payments
• Set up and monitor payment plans where needed
• Update case files and payment status in our case management system
• Work with teams across the firm to resolve billing queries

What we are looking for

• Experience in credit control, collections or a similar payments role
• Customer service experience, with a confident and courteous phone manner
• Strong attention to detail and accuracy with figures
• The ability to manage your own workload and prioritise across several departments
• Working knowledge of Microsoft Office, particularly Excel and Outlook

Desirable but not essential

• Experience in a legal or professional services setting

What you will get

• Company pension scheme (Royal London)
• Medicash health plan (BUPA health insurance from Associate level)
• Holiday Loyalty Scheme: up to 5 extra days
• Buy or sell up to 3 days’ holiday each year
• An early finish on your birthday
• Hybrid working (on completion of induction training)
• Enhanced maternity and paternity pay
• Salary Extras: discounts and savings at a wide range of retailers