Credit Control & Billing Specialist (6-Month FTC) – Hybrid

Jones Whyte LLP; Glasgow; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Company pension scheme (Royal London)

Medicash health plan

Holiday loyalty scheme: up to 5 extra休

Buy or sell up to 3 days’ holiday each

Early finish on your birthday

Hybrid working after induction

Enhanced maternity and paternity pay

Salary Extras: discounts at retailers

Job summary

Jones Whyte LLP is seeking a Credit Control Assistant for a 6-month fixed-term period in Glasgow. You will join the Finance team, handling client invoices and payments, with a 9am–5pm, Monday–Friday schedule. The role is full-time and offers hybrid working on completion of induction.

You will liaise with clients to collect balances, set up payment plans, and maintain accurate case files. Experience in credit control and strong customer service skills are essential.

Qualifications

• Experience in credit control, collections or a similar payments role.
• Customer service experience with a confident and courteous phone manner.
• Strong attention to detail and accuracy with figures.
• Ability to manage your own workload and prioritise across several departments.
• Working knowledge of Microsoft Office, particularly Excel and Outlook.

Responsibilities

• Raise invoices and send them to clients.
• Contact clients about outstanding balances by phone and email.
• Take card payments over the phone.
• Answer client questions about bills and payments.
• Set up and monitor payment plans where needed.
• Update case files and payment status in our case management system.
• Work with teams across the firm to resolve billing queries.

Skills

Credit control experience

Customer service (phone manner)

Attention to detail

Workload prioritisation

Tools

Microsoft Office (Excel & Outlook)

Job description

Jones Whyte LLP is seeking a Credit Control Assistant for a 6-month fixed-term period in Glasgow. You will join the Finance team, handling client invoices and payments, with a 9am–5pm, Monday–Friday schedule. The role is full-time and offers hybrid working on completion of induction.

You will liaise with clients to collect balances, set up payment plans, and maintain accurate case files. Experience in credit control and strong customer service skills are essential.