Credit controller

Xeinadin; Nottingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Company Pension Scheme

25 days annual leave + bank holidays

Additional annual leave days

Buy up to 5 days of annual leave

Christmas closure

Life Assurance x4 annual salary

Enhanced family leave policies

Enhanced sick pay

Employee Assistance Programme

Discount platform

Flexible benefits platform

Job summary

Xeinadin is recruiting a Credit Controller for a permanent, hybrid role based in Nottingham. You will manage credit control activities, chase payments, maintain customer records, and liaise with internal teams to resolve issues.

The role requires strong communication, negotiation, and analytical skills, with proficiency in Excel and accounting software. The position offers a hybrid model, competitive salary, and a comprehensive benefits package including pension, generous leave, and life

Qualifications

• Experience as Credit Controller or in debt collection.
• Strong knowledge of credit management and collection procedures.
• Excellent communication and negotiation skills.
• Able to work under pressure and handle difficult conversations.
• Strong organizational and time-management abilities.
• Proficiency in accounting software and MS Office, especially Excel.

Responsibilities

• Credit control management: monitor balances and collect overdue payments.
• Maintain accurate customer account records.
• Chase outstanding debts by phone, email, or letter.
• Negotiate payment plans with customers in difficulty.
• Ensure collections align with policies and terms.
• Perform bank reconciliations and investigate discrepancies.
• Ensure receipts are reconciled accurately.
• Analyse reconciliation variances and advise on cash flow.
• Allocate direct debit payments to invoices and reconcile receipts.
• Reconcile customer accounts and resolve discrepancies promptly.
• Coordinate between financial systems and practice management software.
• Prepare weekly/monthly reports on overdue accounts and cash flow.
• Provide insights on payment trends and credit risk.
• Collaborate with stakeholders to resolve credit issues.
• Liaise with finance on billing and invoicing processes.
• Ensure compliance with credit policies and legal requirements.

Skills

Credit management

Debt collection

Communication skills

Negotiation

Time management

Organizational skills

Excel

Accounting software

Education

Credit management certification (preferred)

Tools

Excel

Accounting software

Job description

Vacancy Name Credit controller

Vacancy No VN2511

Employment Type Permanent

Duration 37.5

Location City Nottingham

Location Country United Kingdom

Xeinadin was established in 2019 when a number of leading business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It's our people who drive our business forward, and we offer them future-focused career opportunities whilst supporting individual specialisms. Our regional offices of over 3000 colleagues operate collaboratively, combining collective expertise to maximise potential.

To assist in managing and monitoring the credit accounts of clients, ensuring timely collection of payments and minimizing bad debt exposure. The accounts assistant will liaise with customers and internal departments to maintain accurate financial records and resolve any payment issues efficiently.

Key Responsibilities

• Credit Control Management:
• Monitor and manage outstanding balances, ensuring that overdue payments are collected promptly.
• Maintain accurate and up-to-date customer account records.
• Debt Collection:
• Chase outstanding debts by phone, email, or letter.
• Negotiate payment plans with customers experiencing financial difficulties.
• Ensure collections are in line with company policies and payment terms.
• Bank Reconciliation Analysis:
• Perform regular bank reconciliations to ensure all transactions are accurately recorded, investigating and resolving discrepancies between company ledgers and bank statements promptly. All banks should be reconciled each day and unreconciled transactions should be cleared promptly.

Ensure that all receipts are reconciled accurately.

• Analyse reconciliation variances to identify patterns or potential risks, providing actionable insights and recommendations to improve cash flow accuracy and financial controls.
• Responsible for allocating direct debit payments against invoices and ensuring all payments are allocated accordingly.
• Responsible for the matching and allocations of direct debit receipts and reconciling these on the financial system.
• Account Reconciliation:
• Reconcile customer accounts to ensure all payments are accounted for and discrepancies are addressed.
• Investigate and resolve payment discrepancies and customer queries in a timely manner.
• Reconcile between the financial system and the practice management software system.
• Reporting:
• Assist in preparing and presenting weekly/monthly reports on overdue accounts, bad debts, and cash flow to the finance team.
• Provide insights and analysis on payment trends and customer credit risk.
• Collaboration with Internal Teams:
• Work closely with the Business Stakeholders to resolve any credit-related issues affecting customer relationships.
• Liaise with the finance team to ensure that billing and invoicing processes run smoothly.
• Compliance:
• Ensure adherence to credit policies and procedures.
• Comply with regulatory and legal requirements related to credit control and debt recovery.

Key Requirements

• Credit Management certification preferred but not required
• Proven experience as a Credit Controller, Debt Collector, or in a related role.
• Strong knowledge of credit management and collection procedures.
• Excellent communication and negotiation skills.
• Ability to work well under pressure and handle difficult conversations.
• Strong organizational and time management skills.
• Proficiency in accounting software and MS Office (especially Excel).

Additional Requirements

Desired Attributes:

• Attention to detail and high levels of accuracy.
• Strong problem-solving skills.
• Ability to work independently and as part of a team.
• Customer service-oriented with a focus on maintaining positive customer relationships.

Model Hybrid

Salary Competitive

Benefits

Benefits

• Company Pension Scheme
• 25 days of annual leave + bank holidays
• Additional annual leave days from certain levels of seniority
• Ability to buy up to 5 days of annual leave to reach a maximum of 30 days per annum
• Business closure over Christmas*
• Life Assurance x4 annual salary
• Enhanced family leave policies
• Enhanced Company Sick Pay
• Employee Assistance Programme – 24/7 support, free and confidential
• Corporate Discounts Platform

Flexible Benefits platform with ability to opt-in to various insurances (level of seniority dependent & self-funded at corporate rates) such as:

• Critical Illness Cover
• Cash plan
• Cycle to work
• Eye care
• Dental
• subject to exceptions and business needs